Sutherland
Telecommunications
Applicant-Associate/Sr.Associate
Neural analysis suggests this role is
optimal for mid candidates.
“Applicant - Associate/Sr. Associate at Sutherland. Skills: Customer success. Be the primary point of contact for our. Provide timely, accurate, and professional support”
What You'll Achieve.
Maintain service-level agreements (SLAs); Meet performance metrics
Industry & Context.
Problem-solving
Rotational shifts, Includes both day and night
What They're Looking For.
Must Have
Good verbal and written communication skills in English, customer service mindset, active email communication skills, Ability to empathize with customers, manage time effectively, work independently, Basic user-level knowledge of Windows operating systems, Familiarity with email etiquette, multi-channel communication (Voice, email & Chat), High school diploma or equivalent and above
What You'll Do.
Be the primary point of contact for our
and professional support
maintaining service-level agreements (SLAs)
Take full ownership of each interaction with proactive
Handle sensitive issues with a positive and empathetic
Maintain customer records and call documentation in our
Meet performance metrics such as quality
Suggest process improvements
flag recurring customer issues through proper channels
How You'll Work.
Communication Scope
Written communication; Verbal communication
Full Job Description
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. * Be the primary point of contact for our Business-to-Business customers through voice, email & Chat. * Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). * Take full ownership of each interaction with proactive problem-solving and excellent customer service. * Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. * Maintain customer records and call documentation in our systems with precision. * Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. * Suggest process improvements and flag recurring customer issues through proper channels. Work setup: Location: Work from Office * Shift: Rotational shifts-includes both day and night * We will give you: * A fast-paced, global work environment where your voice matters. * Skills for life: problem-solvi
Applying for this Applicant - Associate/Sr. Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Sutherland?
Real rants from real employees. Read before you apply.