Masters India Private Limited
Finance / FinServ
APICustomerSuccessExecutive
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“API Customer Success Executive at Masters India Private Limited. Skills: E-Invoice processes and validations, E-Waybill processes and validations, API Integrations, customer support, client-facing role. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations. Handle and resolve client queries and scenarios effectively and efficiently”
What You'll Achieve.
achieving company SLAs; performance metrics
Industry & Context.
What They're Looking For.
Must Have
2-3 years of experience in a customer support or client-facing role, demonstrated knowledge of Einvoice, Eway bill processes, and API Integrations, understanding of customer support best practices and processes, Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal stakeholders, Demonstrated ability to work under pressure and manage high workloads, especially during crisis situations, Ability to work independently and collaboratively within a team environment, Flexibility and adaptability to changing priorities and business needs
What You'll Do.
Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations
Handle and resolve client queries and scenarios effectively and efficiently
Work collaboratively with the team to achieve company SLAs and performance metrics
Handle and manage client pressure situations with professionalism and tact
Utilize experience in task management and tracking to effectively prioritize and allocate resources
Manage high workloads and crisis situations effectively
ensuring that customer support operations continue to run smoothly
How You'll Work.
Team & Collaboration
Work collaboratively with the team to achieve company SLAs and performance metrics; Ability to work independently and collaboratively within a team environment
Communication Scope
communication and interpersonal skills, both verbal and written; communicate effectively with clients and internal stakeholders
Full Job Description
Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™ , reflecting our commitment to building a positive, growth-oriented workplace culture. Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of the Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises. Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores. We are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in achieving company SLAs. The API Customer Success Executive will be responsible for handling client queries and scenarios, and ensuring timely resolution of customer issues. Responsibilities: 1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations. 2. Handle and resolve client queries and scenarios effectively and efficiently. 3. Work collaboratively with the team to achieve company SLAs and performance metrics. 4. Handle and manage client pressure situations with professionalism and tact. 5. Demonstrate strong communication and interpersonal skills, both verbal and written. 6. Utilize experience in task management and tracking to effectively prioritize and allocate resources. 7. Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly. ## Qualifications 1. 2-3 years of experience in a customer support or
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