APACAccountManager

About Netcraft Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks. Our purpose and passion are focused on just one thing: protecting the world from cybercrime. That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection. The role Reporting to the Director of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft’s customers across the APAC region - maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level. As Netcraft’s APAC presence grows, so will this role. This role is based out of our Melbourne office on a hybrid basis, with the expectation of being in the office on Mondays and Wednesdays each week. Day to Day, You Will: Manage a book of customers across APAC spanning multiple industries including technology, financial services, and retail — adapting your approach to the size, complexity, and strategic value of each account Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholders Serve as the long-term customer relationship manager — renewing and expanding cybersecurity services throughout the life of each partnership Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience Travel periodically for customer visits and industry events Build and manage relationships across the full stakeholder spectrum, from operational team members thr