AOGDeskOfficer

Main focal point for FHS customers requiring component support under AOG and CRI priority.

Daily management of incoming AOG and CRI Exchange Order to ensure that our customer’s aircraft are not grounded due to parts contracted with FHS.

Identify the suitable solution within the FHS Supply chain and treat the customer request within the FHS internal set KPIs and the contractual obligation with the customers.

Dealing with the entire end to end process – from customer requests to monitoring the shipment and delivery of the component.

Manage incoming AOG and Critical Exchange Orders from FHS Customers (Airlines) and take action to ensure the release and delivery of the required components within the contractual lead-time.

Identify customers’ needs

liaise with customers for additional information (if any) and analyze the impact of any delays in providing the part.

Provide feedback to the customers on progress as per set timeline for each priority.

Propose the most suitable solution within the FHS Supply Chain

by reviewing component airworthiness certification and physical location of the unit

ensure the solution provided meets the customers’ quality/airworthiness requirements (unique to each Civil Aviation Authority) and ensure delivery within the contractual time.

Clarify and challenge customers’ needs and urgency to avoid any unnecessary cost impact to relevant parties.

Manage efficient communication with customers within the stipulated Service Level Agreement (SLA) to avoid customer escalation.

Evaluate and prioritize solutions within FHS Supply Chain to fulfill customers’ needs when under nil stock situation.

Launch Request for Quotation (RFQ) to the part Original Manufacturer (OEM) and source in the open Market if there is no acceptable solution within the FHS Supply Chain.

Compare and analyze quotations and understand and review the general condition of Sales of each offer.

Place a Purchase Order if the parts meet Airbus Quality Standards and ensure pricing is within the delegated threshold.

Negotiate with Airbus Approved Vendors for a better price offer in order to reduce impact on FHS CAPEX and OPEX

Understand and comply with Civil Aviation requirements and Export Control regulations to avoid part rejection or breach of regulations.

Monitor the whole process and provide regular status reporting to the customer following the order priority timeline.

Evaluate the root causes for any order having exceeded the service level lead time.

Manage internal meetings (backlog review

operations coordination with daily drumbeat)

Manage Ad hoc demands

coming from Operators requesting Material for sales

loan or exchange of aerospace Material on AOG basis (out of Component on Demand working hours).

Ensure that any required parts are sourced and shipped according to contract and maintaining contact with all involved parties throughout the whole process.

Manage FHS IT systems with accurate data and recording all milestones in the systems correctly.

Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team.

Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times.

Act as main driver to the health of FHS supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible.

May be assigned Duty Manager responsibilities if required.

Upkeep and live Airbus Values

Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values

Leadership Models and Code of Conduct.

Carry out any other task as directed by the superior.