OpenAI
Trust & Safety
Analytics&AutomationLead,UserSafety&RiskOperations
Neural analysis suggests this role is
optimal for Lead candidates.
“Analytics & Automation Lead, User Safety & Risk Operations at OpenAI. Skills: Analytics, Automation, Risk operations, User safety. Lead and develop senior team. Set strategy and operating cadence”
What You'll Achieve.
Improve speed; Improve consistency; Improve scalability; Make safety operations faster; Make safety operations reliable; Make safety operations measurable; Make safety operations scalable
Industry & Context.
Root cause analysis; Ambiguity; Translating problems
Exposure to sensitive content
What They're Looking For.
Must Have
12+ years relevant experience, 4+ years people management experience, Highly technical for operations role, Comfortable with SQL, Comfortable with dashboards, Comfortable with data quality, Comfortable with classifier/eval concepts, Comfortable with automation design, Comfortable with practical AI tooling, Experience with LLMs, Experience with agentic workflows, Experience with Codex-like tools, Experience with internal AI platforms, Built systems improving operational work, Distinguish high-value automation, Design human-in-the-loop review, Design monitoring, Design quality controls, Design fallback mechanisms, Operational judgment, Understand complex workflows at scale, Communicate clearly and concisely, Operate with high agency, Create structure in ambiguity
Nice to Have
Familiarity with vendor operations, Familiarity with BPO training, Familiarity with QA, Familiarity with scaled review programs
What You'll Do.
Lead and develop senior team
Set strategy and operating cadence
Prioritize portfolio of opportunities
Build systems for operational health
Design and implement workflow improvements
Build and improve risk identification systems
Identify where AI can improve work
Establish measurement and quality frameworks
Partner with operational leaders
Collaborate with partner teams
Raise the bar for technical judgment
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner teams
Communication Scope
Written communication; Technical judgment
Process & Methodology
Prioritization, Roadmap planning
Full Job Description
ABOUT THE TEAM At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. The Analytics & Automation team helps USRO operate more effectively and scale safely. The team builds automation, analytics, reporting, monitoring, and quality systems that improve how work is prioritized, reviewed, measured, and managed across the organization’s portfolio. Our work includes workflow automation, operational health dashboards, queue and case analysis, quality measurement, classifier and evaluation feedback loops, alerting, reporting infrastructure, and decision-support tools. We partner closely with operational teams as well as Product, Engineering, Product Policy, Safety, and Support to identify high-leverage opportunities and build practical systems that improve outcomes. ABOUT THE ROLE We are seeking an Analytics & Automation Lead to manage and grow a senior technical operations team responsible for building the analytics, automation, and quality systems that help User Safety and Risk Operations scale. This is a hands-on leadership role for a mission-oriented systems thinker: someone who can translate messy operational problems into practical, measurable solutions; guide senior technical and analytical ICs (Independent Contributors); prioritize across competing needs;, and build durable infrastructure and reusable capabilities that improve the performance of multiple operational teams. You will lead work across workflow automation, operational health analytics, quality and evaluation systems, emerging-risk signal infrastructure, dashboards and reporting, and data flywheel feedback loops.You http://loops.You will help determine where automation can meaningfully improve speed, consistency, and
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