WNS Global Services
Business Process Management
AnalystWFM
“Analyst - WFM at WNS Global Services. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Real time monitoring for a Line Adherence business model. Daily/Intraday Reporting”
What You'll Achieve.
meet line adherence goals
Industry & Context.
analytical skills
Ability to manage allocated tasks and perform them with little supervision
What You'll Do.
Real time monitoring for a Line Adherence business model
Daily/Intraday Reporting
Raising alarms about non-adherence to schedules
Raising prior alarms in case of any risks to meet line adherence goals
analyzing data to ensure accuracy
Analyze the short-term contact center trend
manage offline activities
How You'll Work.
Team & Collaboration
ability to work in a team environment
Communication Scope
Excellent communication skill in oral and written
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