Manulife Financial Corporation
Analyst,SourcetoPayOperations
“Analyst, Source to Pay Operations at Manulife Financial Corporation. Skills: Source to Pay (S2P) operations, Procure to Pay (P2P) activities, operational support, stakeholder guidance, issue resolution. Provide day‑to‑day operational support for Source‑to‑Pay (S2P) processes. serving as a primary contact for end users and suppliers on requisitions, purchase orders, invoicing, onboarding, and payments”
What You'll Achieve.
ensure a smooth and efficient experience for end users and suppliers; resolve operational inquiries; escalate more complex issues as required; ensure transactions, requests, and supplier interactions are handled accurately, consistently, and in accordance with established processes and controls; delivering white glove Procure to Pay (P2P) service; ensuring a smooth, accurate, and compliant experience; ensure high service quality and accuracy throughout execution
Industry & Context.
effective problem‑solving skills; resolving operational inquiries; escalating more complex issues; proactively resolving roadblocks; invoice discrepancy resolution
What They're Looking For.
Must Have
3–5 years of experience in procurement operations, finance operations, or shared services, working knowledge of Source‑to‑Pay (S2P) processes, customer service orientation, capable of supporting both internal users and external suppliers in a high‑volume operational environment, Proven ability to manage multiple requests simultaneously with attention to detail and effective problem‑solving skills, Clear, professional written and verbal communication skills, with sound judgment on when to resolve issues independently vs. escalate, Reliable, responsive, and team‑oriented professional who is comfortable following defined processes while adapting to changing priorities
Nice to Have
Experience supporting procurement or P2P systems (e. g. , Ivalua or similar), ticketing/workflow tools (e. g. , ServiceNow), and large enterprise environments, Familiarity with operating in a regulated or controlled environment is an asset
What You'll Do.
Provide day‑to‑day operational support for Source‑to‑Pay (S2P) processes
serving as a primary contact for end users and suppliers on requisitions
Manage support queues
prioritize and resolve inquiries
and coordinate escalations with procurement
and platform support teams as needed
Execute end‑to‑end Procure‑to‑Pay (P2P) activities
including converting contracts into requisitions
validating documentation and pricing
creating accurate requisitions
and issuing purchase orders
Monitor approval workflows
proactively follow up on delays
communicate status and required actions to stakeholders
and ensure high service quality and accuracy throughout execution
Support goods receipt confirmations and invoice discrepancy resolution by coordinating with relevant internal and external parties
Enable effective use of S2P systems by guiding users on processes
and contributing to process documentation
Identify recurring issues and trends
provide feedback on process and system improvements
and continuous improvement initiatives
How You'll Work.
Team & Collaboration
coordinating escalations with procurement, finance, and platform support teams; coordinating with relevant internal and external parties; guiding users on processes, controls, and approvals
Communication Scope
Clear, professional written and verbal communication skills
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