Barclays
Analyst-QualityControl
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Analyst-Quality Control at Barclays. Skills: quality assurance, quality control, process improvement, risk management, stakeholder management. assess the quality of business processes and the execution of processes. develop initiatives to improve quality standards”
What You'll Achieve.
maintain efficient operations; monitor performance; improve business areas; govern processes; meet the needs of stakeholders/ customers; impact both the role itself and surrounding roles; deliver to a consistently excellent standard; strengthening controls; Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct; delivering impact on the work of collaborating teams; safeguarding our clients and organization with expertise and care; ensure the smooth flow of daily operations; Generating timely and accurate reports for regulatory bodies; make informed decisions in a fast-paced environment; provide recommendations for change in Wholesale Onboarding processes; manage workloads effectively to complete complex and high-priority tasks within target timescales; undertake KYC analysis with a high level of accuracy and attention to detail
Industry & Context.
problem solving skills; analytical skills to interpret complex data quickly and make informed decisions in a fast-paced environment; Analysis & Judgement
What They're Looking For.
Must Have
understanding of Due Diligence on Institutional Clients, Sanctions, Adverse Media Screening, PEP, Specialist knowledge in CDD, EDD, understanding and experience in reviewing company structures, organizations, and ownership – for example Trusts, Charitable Organizations, Nominated Entities, Défense, Gaming and Gambling, Politically Exposed Persons, High Risk Jurisdictions (including HRTC), Ability to manage multiple tasks and ensure the smooth flow of daily operations, Generating timely and accurate reports for regulatory bodies, analytical skills to interpret complex data quickly and make informed decisions in a fast-paced environment, risk and controls, business acumen, strategic thinking, digital and technology, job-specific technical skills
Nice to Have
problem solving skills, process improvement to provide recommendations for change in Wholesale Onboarding processes, Knowledge of BPMS products, Risk Assessment, Decision-Making, Time Management & Prioritization experience, Time management skills, Analysis & Judgement
What You'll Do.
assess the quality of business processes and the execution of processes
develop initiatives to improve quality standards
Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process
Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations
Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders
Monitoring of customer-facing colleagues’ performance
and evaluating their performance through reviews
policy development and feedback on customer interactions
Execution of quality audits of the bank’s processes and operations
aligned to regulatory requirements and internal policies
Identification of industry trends and developments to implement best practice in quality assurance services
Participation in projects and initiatives to improve quality control efficiency and effectiveness
Perform prescribed activities in a timely manner and to a high standard
take responsibility for the implementation of systems and processes within own work area
participate on projects broader than direct team
Execute work requirements as identified in processes and procedures
Check work of colleagues within team to meet internal and stakeholder requirements
Provide specialist advice and support pertaining to own work area
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Deliver your work and areas of responsibility in line with relevant rules
regulation and codes of conduct
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based
Make judgements based on practise and previous experience
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements
Build relationships with stakeholders/ customers to identify and address their needs
conducting in-depth due diligence
ensuring compliance with regulatory requirements
safeguarding our clients and organization with expertise and care
manage multiple tasks and ensure the smooth flow of daily operations
Generating timely and accurate reports for regulatory bodies
undertake KYC analysis with a high level of accuracy and attention to detail
How You'll Work.
Team & Collaboration
Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes; collaborating with and impacting on the work of closely related teams; Build relationships with stakeholders/ customers to identify and address their needs
Communication Scope
communicate findings to internal senior stakeholders; Communicate sensitive or difficult information to customers
Process & Methodology
Participation in projects and initiatives to improve quality control efficiency and effectiveness, participate on projects broader than direct team
Full Job Description
# **Job Description** **Purpose of the role** To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. **Accountabilities** * Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process. * Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations. * Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes. * Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders. * Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions. * Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies. * Identification of industry trends and developments to implement best practice in quality assurance services. * Participation in projects and initiatives to improve quality control efficiency and effectiveness. **Analyst Expectations** * To meet the needs of stakeholders/ customers through specialist advice and support * Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. * Likely to have responsibility for specific processes within a team * They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to creat
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