Analyst

# **Job Description** **Purpose of the role** To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. **Accountabilities** * Collaboration across multiple digital channels to personalise each interaction with a customer. * Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. * Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. * Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. * Support teams within the business operations function as needed, including risk management, compliance and collections. * Comply with all regulatory requirements and internal policies related to customer care. * To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. **Analyst Expectations** * To meet the needs of stakeholders/ customers through operational excellence and customer service * Perform prescribed activities in a timely manner and to a high standard * No people leadership roles at this grade. * Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. * Identify escalation of policy breaches as required. * Take responsibility for customer service and operational execution tasks. * Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. * Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the fu