Warner Bros. Discovery
Analyst,ProgramOperations
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“Analyst, Program Operations at Warner Bros. Discovery. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Track Service Level Agreement (SLA) performance. Compile and maintain reports on SLA metrics”
What You'll Achieve.
smooth execution of content readiness processes; monitor and report on performance; assist in issue triage and resolution; support continuous improvement initiatives
Industry & Context.
issue triage; issue resolution; root cause identification; collaborative problem-solving
What They're Looking For.
Must Have
2+ years of experience in media operations, content management, or supply chain support, Familiarity with media formats, content workflows, and asset management systems, Excel or Google Sheets skills (pivot tables, conditional formatting, etc.), Detail-oriented and organized, with the ability to manage multiple tasks and priorities, written and verbal communication skills, Fluent in English and primary regional language
Nice to Have
Experience with ticketing tools like JIRA or ServiceNow, Exposure to content localization and distribution workflows, Interest in continuous improvement and operational efficiency
What You'll Do.
Track Service Level Agreement (SLA) performance
Compile and maintain reports on SLA metrics
Support documentation and follow-up on SLA actions
Monitor and track content through customization
Follow up with internal teams on content assets
Log operational delays and assist with root cause identification
Maintain trackers and dashboards for content deliveries
Generate reports on content handoffs
Highlight risks or delays and escalate
and triage content-related issues
Act as first point of contact for issues
Provide updates on issue resolution timelines
Support change management efforts
Assist with onboarding documentation and training
Help gather requirements and feedback
Coordinate with GCM teams
Liaise with engineering
Participate in team meetings
How You'll Work.
Team & Collaboration
Coordinate with GCM onboarding, longform, and ancillary teams; Liaise with engineering, tech support, and product teams; Participate in team meetings and contribute to collaborative problem-solving
Communication Scope
written and verbal communication skills
Full Job Description
**_Welcome to Warner Bros. Discovery… the stuff dreams are made of._** **Who We Are…** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The **role** is a key member of the regional Content Management Support team, providing essential day-to-day operational support to the broader Content Management functions and is located in one of WBD’s ‘Capability Centre’ office locations. This role ensures smooth execution of content readiness processes, helps monitor and report on performance, assists in issue triage and resolution, and supports continuous improvement initiatives for systems, workflows, and content delivery. The ideal candidate has strong organizational skills, technical understanding of media workflows, and a proactive, detail-oriented approach to operational support in a fast-paced media environment. ** _Your Role Accountabilities:_** **1.SLA & Operational Metrics Support** * **Assist in tracking Service Level Agreement (SLA) performance for longform and ancillary content.** * **Compile and maintain reports on SLA metrics, delivery timelines, and issue trends.** * **Support documentation and follow-up on SLA-related actions and resolutions.** **2\. Workflow & Process Coordination** * **Monitor and track content as it moves through the customization and readiness stages.** * **Follow up with internal teams to ensure content assets are progressing through supply chain systems o
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