WNS Global Services
Outsourcing/Offshoring
Analyst-Operations
Neural analysis suggests this role is
optimal for entry candidates.
“Analyst - Operations at WNS Global Services. Skills: Software Asset Management, Flexera, ServiceNow SAM Pro. Administer enterprise SAM platforms. Maintain enterprise SAM platforms”
Industry & Context.
Troubleshooting integrations
What They're Looking For.
Must Have
3–6 years systems administration, 3–6 years software asset management, 3–6 years infrastructure support, Minimum 2 years Flexera administration, Minimum 2 years ServiceNow SAM Pro administration, Demonstrated software license compliance, Demonstrated software entitlement management, Demonstrated software reconciliation, Demonstrated software asset optimization, Experience integrating Flexera, Experience integrating ServiceNow SAM Pro, Experience with SCCM/MECM, Experience with Active Directory, Experience with JAMF, Experience with cloud platforms, Experience with vendor software portals, In-depth TCP/IP networking, In-depth SCCM/MECM, In-depth Active Directory, In-depth VMware vCenter, In-depth scripting technologies, Bachelor's degree or equivalent experience, Written communication skills, Verbal communication skills
Nice to Have
Flexera certifications, ServiceNow SAM Pro certifications
What You'll Do.
Administer enterprise SAM platforms
Maintain enterprise SAM platforms
Support enterprise SAM platforms
Configure integrations
Maintain integrations
Troubleshoot integrations
Manage software asset lifecycle
Develop software compliance dashboards
Develop operational reports
Develop executive asset management reports
Support software license harvesting
Support software license reclamation
Support software optimization initiatives
Identify licenses for recovery
Recover licenses from terminated users
Recover licenses from inactive users
Serve as primary administrator
Serve as technical support resource
Coordinate issue resolution with vendor support
How You'll Work.
Communication Scope
Written communication; Verbal communication
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. IT Asset, Application, and Server Administrator * Administer, maintain, and support enterprise Software Asset Management (SAM) platforms including Flexera and ServiceNow SAM Pro. * Configure, maintain, and troubleshoot integrations between Flexera, ServiceNow SAM Pro, SCCM/MECM, JAMF, Active Directory, cloud platforms, and other inventory data sources. * Manage software asset lifecycle processes including software discovery, normalization, reconciliation, license compliance, entitlement management, and optimization activities using Flexera and ServiceNow SAM Pro. * Develop and maintain software compliance dashboards, operational reports, and executive-level asset management reporting utilizing Flexera, ServiceNow, SQL Server, Power BI, and related tools. * Support software license harvesting, reclamation, and optimization initiatives, including identification and recovery of licenses assigned to terminated or inactive users. * Serve as the primary administrator and technical support resource for Flexera and ServiceNow SAM Pro platforms, coordinating issue resolution with vendor support teams. ## Qualifications * 3–6 years
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