Analyst-ITSupport

## Company: ## ## Description: * **Join a fun and supportive team committed to excellence** * **A unique opportunity to springboard your career with a high-profile global brand** * **Permanent full-time role based in our Auckland office** We are seeking a talented individual to join our **Support Services** team at **Marsh**. This role will be based in **Auckland**. The **Analyst - IT Support** will provide essential technical support to business colleagues across multiple lines of business within Marsh. You will assist with the installation, operation, and maintenance of workstations, business applications, and related equipment, ensuring support is delivered in line with agreed KPIs and SLAs. The role also involves contributing to the office technology infrastructure and may require occasional support during weekends and out-of-hours for crisis or emergency situations. **_We will count on you to:_** * Offer support to colleagues through various channels including in-person, phone, chat, and virtual. * Assist in the setup, configuration, and basic troubleshooting of laptops and related hardware/software. * Respond to incidents and requests, escalating issues as needed and documenting all issues per Standard Operating Procedures. * Communicate proactively with colleagues regarding their support requests. * Support proactive technical initiatives and collaborate with other technical teams. * Participate in training sessions to enhance knowledge of Marsh applications and systems. * Manage and maintain accurate inventory of local hardware assets * Assist in disconnecting, moving and reconnecting desktop/laptop technology hardware for single user, multi-user and office moves * Assist with assigned projects and events as needed. * Perform occasional weekend or after-hours work for business-critical events or emergencies. * Complete time tracking and compulsory training to maintain current knowledge. **_What you need to have:_** * 1-2 years of related work experience in a