Golden State
Analyst,ITServiceDesk
“Analyst, IT Service Desk at Golden State. Skills: IT Service Desk, Troubleshooting, Incident resolution. Monitor IT requests. Triage IT requests”
Industry & Context.
Troubleshoot; Problem-solver
Occasional travel, Flexible schedule, Early mornings, Evenings, Late nights, Weekends, Holidays, Extended hours, On call hours, Sit/stand long periods, Lift up to 50 lbs, Carry equipment
What They're Looking For.
Must Have
2+ years enterprise IT support, Windows 11, macOS operating systems, laptops, peripherals, mobile devices, Google Workspace, Microsoft 365 enterprise applications, TCP/IP, DNS, DHCP, Wi-Fi 6, VPN clients, VLAN troubleshooting, Zoom, RingCentral, Google Meet, MS Teams
Nice to Have
CompTia A+/Net+, ITIL Foundations, other relevant certifications
What You'll Do.
Respond to IT requests
Drive incident resolution
Diagnose hardware issues
Resolve hardware issues
Diagnose software issues
Resolve software issues
Diagnose cloud application issues
Resolve cloud application issues
Diagnose network connectivity issues
Resolve network connectivity issues
Diagnose telecommunication issues
Resolve telecommunication issues
Participate in IT stand-ups
Facilitate IT stand-ups
Manage deployment pipeline
Track hardware assets
Support hardware assets
Decommission hardware assets
Author technical documentation
Update technical documentation
Maintain knowledge base articles
Maintain data integrity
Maintain system privacy
Maintain cybersecurity best practices
Manage identity access
Manage provisioning workflows
Provide game-day support
Provide live-event support
How You'll Work.
Team & Collaboration
Collaborate with IT teams; Collaborate with business operations; Collaborate with venue staff
Communication Scope
Written communication; Verbal communication; Service orientation
Applying for this Analyst, IT Service Desk role?
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ANONYMOUS · UNFILTERED
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