Mattel
Tech / AI / Software
AnalystITOperations(ServiceNowITOMSpecialist)
“Analyst IT Operations(ServiceNow ITOM Specialist) at Mattel. Skills: ServiceNow ITOM, Discovery, CMDB, Service Mapping, Event Management. Manage and enhance ServiceNow ITOM capabilities across the organization. Configure and run Discovery schedules, normalize and reconcile CI data”
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Hands-on experience with ServiceNow ITOM modules: Discovery, CMDB, Service Mapping, Event Management, Knowledge of networking, server environments, cloud, and monitoring tools, Experience with MID Server, Integration Hub, and Flow Designer, CIS – Discovery, CIS – Service Mapping, CIS – Event Management, CIS – Cloud Provisioning & Governance
What You'll Do.
Manage and enhance ServiceNow ITOM capabilities across the organization
Configure and run Discovery schedules
normalize and reconcile CI data
Maintain and improve CMDB accuracy and maturity
Build and support Service Mapping for end-to-end business services
Configure Event Management rules
and anomaly detection
Integrate CMDB with third-party systems and monitoring tools
How You'll Work.
Team & Collaboration
Collaborate with Network, Server, Cloud, and Endpoint teams
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