AnalystITOperations(ServiceNowITOMSpecialist)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Experience Range : 3-5 Years Key Responsibilities: * Manage and enhance ServiceNow ITOM capabilities across the organization * Configure and run Discovery schedules , normalize and reconcile CI data * Maintain and improve CMDB accuracy and maturity * Build and support Service Mapping for end-to-end business services * Configure Event Management rules, alert correlations, and anomaly detection * Integrate CMDB with third-party systems and monitoring tools * Collaborate with Network, Server, Cloud, and Endpoint teams Required Skills: * Hands-on experience with ServiceNow ITOM modules : Discovery, CMDB, Service Mapping, Event Management * Knowledge of networking, server environments, cloud, and monitoring tools * Experience with MID Server, Integration Hub, and Flow Designer Certification (any one mandatory): * CIS – Discovery * CIS – Service Mapping * CIS – Event Management * CIS – Cloud Provisioning & Governance We’re looking for motivated professionals with strong problem-solving skills who can thrive in a fast-paced environment. ## Qualifications What We’re Looking For: * Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves. ## Additional Information Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectl