FIS
fintech
AnalystII,ProductTechnicalSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“Analyst II, Product Technical Support at FIS. Skills: Level 2 technical support, fixed income processing, analytical problem solving, researching complex problems. provide Level 2 technical support for a complex fixed income processing suite. researching, diagnosing and resolving non‑routine issues”
What You'll Achieve.
Success is measured by accurate issue resolution, clear communication with stakeholders, and your ability to independently investigate and resolve complex client problems.
Industry & Context.
analytical problem solving; researching, diagnosing and resolving non‑routine issues; analytical and research skills to diagnose issues in complex, data‑driven platforms; Demonstrated ability to independently review documentation and identify solutions; Identifying root causes
What They're Looking For.
Must Have
Experience providing Level 2 technical or application support for enterprise systems, analytical and research skills to diagnose issues in complex, data‑driven platforms, Demonstrated ability to independently review documentation and identify solutions, Clear written communication skills for detailed ticket updates and client correspondence, Professional verbal communication skills for client and internal phone interactions, Working knowledge of financial services systems or capital markets environments, Ability to manage multiple issues within a structured ticketing and scheduling model, Bachelor’s degree or equivalent combination of education and relevant experience
Nice to Have
Experience supporting fixed income or capital markets platforms, Familiarity with treasury bills, treasury notes, or mortgage‑backed securities, Exposure to trading systems, accounting platforms, or client portals, Experience retrieving and analyzing reports to troubleshoot data issues, Background working with banking or financial institution clients
What You'll Do.
provide Level 2 technical support for a complex fixed income processing suite
diagnosing and resolving non‑routine issues
Investigating and resolving Level 2 product support issues across fixed income processing platforms
Researching complex problems by reviewing reports
and customer documentation within the application
Analyzing client issues related to trading
and downstream data flows
Supporting client access issues
missing documentation
and data discrepancies
Monitoring shared support queues and managing assigned tickets based on daily scheduling priorities
Taking ownership of complex
research‑intensive issues
Providing professional phone support to explain issues
and next steps to clients
Building deep product knowledge of a system that requires extended learning and patience
Identifying root causes and contributing to knowledge documentation and process improvements
How You'll Work.
Team & Collaboration
collaborating on higher‑volume requests; clear communication with stakeholders; client and internal phone interactions
Communication Scope
clear communication with stakeholders; Clear written communication skills for detailed ticket updates and client correspondence; Professional verbal communication skills for client and internal phone interactions; Providing professional phone support to explain issues, resolutions, and next steps to clients
Process & Methodology
managing assigned tickets based on daily scheduling priorities
Full Job Description
**Job Description** We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? **About the Role** You will provide Level 2 technical support for a complex fixed income processing suite used across trading, accounting and client servicing workflows. Your role focuses on researching, diagnosing and resolving non‑routine issues that require deep application knowledge and analytical problem solving. Success is measured by accurate issue resolution, clear communication with stakeholders, and your ability to independently investigate and resolve complex client problems. **What You Will Be Doing** • Investigating and resolving Level 2 product support issues across fixed income processing platforms • Researching complex problems by reviewing reports, logs, and customer documentation within the application • Analyzing client issues related to trading, accounting, portals, and downstream data flows • Supporting client access issues, missing documentation, and data discrepancies • Monitoring shared support queues and managing assigned tickets based on daily scheduling priorities • Taking ownership of complex, research‑intensive issues while collaborating on higher‑volume requests • Communicating findings and resolutions through clear, descriptive written updates • Providing professional phone support to explain issues, resolutions, and next steps to clients • Building deep product knowledge of a system that requires extended learning and patience • Identifying root causes and contributing to knowledge documentation and process improvements **Required Qualifications** • Experience providing Level 2 technical or application support for enterprise systems • Strong analytical and research skills to diagnose issues in c
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