FIS
Financial Services
AnalystII,ProductTechnicalSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“Analyst II, Product Technical Support at FIS. Skills: Product Technical Support, Wealth Systems, Client Communication. Provide operational and application support. Assist with daily support activities”
What You'll Achieve.
Deliver increased value; Productivity; Overall satisfaction to the client; Maintain a high level of client satisfaction
Industry & Context.
Issue investigation; Troubleshooting
Rotational Shift (includes night shift)
What They're Looking For.
Must Have
3-6 years overall experience, Navigating transactional terminal-based applications, Supporting operations through the Trust Desk application, Handling file import and export processes, Monitoring, responding to, and managing incidents and requests using ticketing tools
Nice to Have
Prior experience in a trust, custody, or financial services environment, Exposure to reconciliations, operational workflows, or back‑office processing, Demonstrated technical aptitude with a willingness to learn complex systems
What You'll Do.
Provide operational and application support
Assist with daily support activities
Respond to customer inquiries
Navigate and interpret mainframe systems
Follow documented procedures
Read Wealth System Documentation
Support ongoing process improvements
Participate in continuing education
How You'll Work.
Team & Collaboration
Internal communication with Client Support teams
Communication Scope
Client facing communication; Internal communication
Full Job Description
**_Product Technical Support Analyst_** **Rotational Shift (includes night shift)** **Job Location : Pune** **Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.** **About the Team:** **The Client Support Rep must effectively communicate and support the services and products that FIS Wealth provides. Possess knowledge regarding the Trust & Financial Services industry, which includes operational and system functionality. Accountable for building relationships at all levels with the client and developing an understanding of various client business models. Deliver increased value, productivity, and overall satisfaction to the client. Possess the qualities required to maintain a high level of client satisfaction with an assigned client base. ** **What you will be doing:** * **Provide operational and application support for Wealth related processes and systems.** * **Assist with daily support activities, issue investigation, and troubleshooting with minimal escalation.** * **Respond to customer inquiries via telephone or in writing via tickets.** * **Navigate and interpret mainframe systems, including batch processes and system outputs.** * **Follow documented procedures while identifying issues that require escalation.** * **Read Wealth System Documentation and interpret system functionality.** * **Support ongoing process improvements by adhering to quality, accuracy and control standards.** * **Participate in continuing education and skills enhancement to maintain up-to-date knowledge on industry trends and system features/functions.** * **Learn TrustDesk & 3270 functionality around Account Opening, Closing, Maintenance, trading, income payment, building/running report writers and TD downloads**
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