AnalystII,ProductTechnicalSupport

## _**Product Technical Support Analyst**_ ## **Client Support L2 Functional** ## **Rotational Shift (includes night shift)** # Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. ## _**About the Team:**_ The Client Support Representative will be responsible for communicating and providing support for the services and products offered by FIS Wealth. This role requires understanding of Trust Accounting and Financial Services industry, including both operational and system functions. The individual must build and maintain relationships at all organizational levels, both internally and with clients, and develop a comprehensive understanding of various client business models. Success in this role is demonstrated by delivering greater value, productivity, and satisfaction to clients. Maintaining a high level of customer satisfaction (CSAT) for the assigned client base is essential. _**What you will be doing:**_ * Provide operational and application support for Wealth related processes and systems. * Assist with daily support activities, including issue investigation and troubleshooting, with minimal need for escalation. * Respond to client and internal user inquiries through calls, emails, and tickets. * Navigate and interpret mainframe systems, including managing batch processes and system outputs. * Follow SOP and identify issues that require escalation. * Support ongoing process improvements by adhering to quality, accuracy, and control standards. * Participate in continued education and skill development to stay current on industry trends and system features and functions. * Learn the functionality of the TrustDesk mainframe and desktop applications. * Perform formatting, creation, and loading