Kraft Heinz
AnalystII,GlobalGBS
Neural analysis suggests this role is
optimal for Mid candidates.
“Analyst II, Global GBS at Kraft Heinz. Skills: Payroll processing, Ticket management, Reporting, Customer service. Participate in payroll processing cycle. Ensure compliance with policies”
What You'll Achieve.
meeting service-level agreements (SLAs); maintaining performance standards; timely and precise payroll delivery; timely and accurate responses; resolution within defined timelines; reduce backlog; high level of customer service; consistent service delivery; transparency and compliance; best in class customer satisfaction
Industry & Context.
proactive approach to problem-solving; Analytical mindset
What They're Looking For.
Must Have
2-4 years of experience in payroll operations, foundational understanding of payroll processes, foundational understanding of ticket management, Experience with payroll software, Experience with HRIS platforms, Familiarity with standard payroll regulations, Familiarity with compliance requirements in the specified country, Experience/Understanding of Payroll Reconciliation, Experience/Understanding to solve the unreconciled items, Fluency in English, excellent written and verbal communication skills, attention to detail and accuracy, focus on operational excellence in payroll processing, Good organizational and prioritization skills, ability to manage multiple requests in a fast-paced environment, Effective communication skills, ability to respond to queries, ability to collaborate with team members and HRBPs, Proficiency in ticketing systems, Proficiency in queue management, focus on timely resolution, Commitment to continuous learning and improvement, proactive approach to problem-solving, Customer centric approach, focus on the needs and experiences of customers, Analytical mindset, ability to approach problems using logical and systematic perspective
Nice to Have
Payroll certification (e. g. , Certified Payroll Professional), Continuous improvement certification, Workday experience is advantageous, Workday experience, Dayforce experience, Service Now experience
What You'll Do.
Participate in payroll processing cycle
Ensure compliance with policies
Ensure accuracy in data handling
Ensure efficiency in execution
Support payroll processing phases
Process payroll tickets
Respond to standard payroll requests
Escalate complex issues
Monitor ageing tickets
Follow up on ageing tickets
Ensure resolution within defined timelines
Prioritize critical requests
Handle escalated tickets
Provide solutions to complex queries
Serve as point of contact for employee queries
Provide accurate and prompt responses
Maintain customer service
Maintain professionalism
Participate in daily team huddles
Discuss ticket status
Discuss pressing issues
Ensure efficient workflow
Ensure consistent service delivery
Contribute to weekly connects with HR business partners
Provide updates on ticket status
Provide updates on common queries
Provide updates on areas for improvement
Assist in preparing weekly reports
Assist in preparing monthly reports
Maintain records of resolved issues
Provide input for process documentation updates
Assist in maintaining process compliance
Adhere to established procedures
Support ad hoc audit requests
Contribute to maintaining process trackers
Ensure best in class customer satisfaction
Analyze regular feedback
Implement improvement action plans
Follow Kraft Heinz Management System program
Ensure standards aligned with KHMS playbook
Ensure processes aligned with KHMS playbook
How You'll Work.
Team & Collaboration
Collaborate with team members to prioritize critical requests; Collaborate with team members to ensure efficient workflow; Collaborate with team members to ensure consistent service delivery; Collaborate with team members and HRBPs
Communication Scope
excellent written and verbal communication skills; Effective communication skills
Full Job Description
## _Job Description_ **Position:** UK Payroll SME **Reports to:** Payroll Lead **Position Summary:** As the Payroll SME, you will play a key operational role in supporting payroll activities, ensuring accurate, timely, and compliant payroll processing. Reporting to the Payroll Lead, you will be responsible for managing payroll tickets, processing requests, and following up on ageing tickets. Additionally, you will respond to employee queries, contribute to weekly and monthly reporting, and support the broader payroll team in meeting service-level agreements (SLAs) and maintaining performance standards. **Primary Responsibilities:** * **Payroll Processing Cycle Support:** Participate actively in the payroll processing cycle, ensuring compliance with policies, accuracy in data handling, and efficiency in execution. Support all phases of payroll processing to maintain timely and precise payroll delivery. * **Ticket Processing & Queue Management**: Process payroll tickets and manage the ticket queue, ensuring timely and accurate responses. Address standard payroll requests and escalate complex issues as needed. * **Pending/Ageing Tickets Follow-up:** Monitor and follow up on ageing tickets, ensuring resolution within defined timelines. Collaborate with team members to prioritize critical requests and reduce backlog. * **Escalation Tickets & Issue Resolution:** Handle escalated tickets, working closely with the Payroll Lead to resolve issues and provide solutions to complex queries. * **Respond to Queries** : Serve as a point of contact for employee payroll queries, providing accurate and prompt responses. Maintain a high level of customer service and professionalism in all interactions. * **Daily Huddles & Team Coordination:** Participate in daily team huddles to discuss priorities, ticket status, and any pressing issues. Collaborate with team members to ensure efficient workflow and consistent service delivery. * **Weekly HRBP Connects:** Contribute to weekly connects
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