DailyPay
worktech
AnalystI,MissionControl
Neural analysis suggests this role is
optimal for Entry candidates.
“Analyst I, Mission Control at DailyPay. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, monitoring DailyPay’s Data Exchange ecosystem, research, issue resolution, risk identification, data analysis. monitoring DailyPay’s Data Exchange ecosystem. developing a foundational understanding of the technical tools used to maintain system health”
What You'll Achieve.
minimize impact on service continuity; ensure data accuracy; prevent delays; identify root causes; support proactive issue detection
Industry & Context.
Resourceful problem-solver with the ability to leverage available documentation to drive resolutions independently; perform deep research into various Data Exchange issues to ensure the root cause is understood and addressed whenever possible; drive the rapid resolution or escalation of issues affecting the data flow between DailyPay and our partners; manage and resolve Data Exchange related issues with high precision; identify and confidently escalate operational risks early; blend standard runbook execution with deep analytical research to resolve complex alerts; proactively identify and report incidents, supporting the resolution process from detection through to root-cause
coverage Friday - Tuesday, 8:00am - 4:00pm GMT
What They're Looking For.
Must Have
1+ years of relevant experience in an operational or real-time monitoring environment, Exceptional attention to detail, Ability to prioritize effectively and maintain high-quality execution in a fast-paced environment, Resourceful problem-solver with the ability to leverage available documentation to drive resolutions independently, An aptitude for learning and applying foundational technical skills (e.g., basic querying or monitoring tools) to support troubleshooting efforts), communication skills
What You'll Do.
monitoring DailyPay’s Data Exchange ecosystem
developing a foundational understanding of the technical tools used to maintain system health
utilize standard operating procedures and information from multiple sources to conduct thorough research
drive the rapid resolution or escalation of issues affecting the data flow between DailyPay and our partners
manage and resolve Data Exchange related issues with high precision
perform deep-dive research into automated alerts to minimize impact on service continuity
and identify root causes
identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns
blend standard runbook execution with deep analytical research to resolve complex alerts
proactively identifying and flagging any outdated procedures to leadership
proactively identify and report incidents
supporting the resolution process from detection through to root-cause with guidance from Analyst II’s or Leads when necessary
support cross-functional partners on complex escalations by compiling all relevant details
ensuring other teams have the necessary context to address the issue without further information
develop familiarity with payroll or money movement processes to better understand the business context of Data Exchange operations
build experience identifying trends and anomalies through data analysis to support proactive issue detection
How You'll Work.
Team & Collaboration
support cross-functional partners on complex escalations by compiling all relevant details, ensuring other teams have the necessary context to address the issue without further information; collaborate effectively across teams
Communication Scope
communication skills; ability to collaborate effectively across teams
Full Job Description
About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. http://www.dailypay.com/press THE ROLE: As an Analyst I, you are the first line of defense to assist in monitoring DailyPay’s Data Exchange ecosystem while developing a foundational understanding of the technical tools used to maintain system health. You will utilize standard operating procedures and information from multiple sources to conduct thorough research, and drive the rapid resolution or escalation of issues affecting the data flow between DailyPay and our partners. This is a queue-facing role focused on high-quality execution in a fast-paced environment. You are not simply closing tickets; you are expected to perform deep research into various Data Exchange issues to ensure the root cause is understood and addressed whenever possible. This role requires coverage Friday - Tuesday, 8:00am - 4:00pm GMT. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. HOW YOU WILL MAKE AN IMPACT: - Manage and resolve Data Exchange related issues with high precision, performing deep-dive research into automated alerts to minimize impact on service continuity, ensure data accuracy, prevent delays, and identify root causes. - Identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns. - Blend standard runbook execution with deep analytical r
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