FIS
AnalystI,ApplicationMaintenance&Support(OpenforFreshgrads)
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optimal for Entry candidates.
“Analyst I, Application Maintenance & Support (Open for Freshgrads) at FIS. Skills: application maintenance and support, incident management, technical troubleshooting, client support, coordination with L3/engineering teams, operational excellence. end‑to‑end application maintenance and support for the Vicor Remittance platform, ensuring stability, availability, and optimal system performance. primary technical contact for client inquiries, production issues, service requests, and operational act”
What You'll Achieve.
ensuring stability, availability, and optimal system performance; ensuring timely recovery and minimal business impact; ensure uninterrupted platform service
Industry & Context.
technical troubleshooting; Investigating and resolving client‑reported issues; analyzing logs; tracing workflows
Willingness to participate in on‑call rotations, maintenance windows, and client‑driven operational schedules
What They're Looking For.
Must Have
technical troubleshooting skills with exposure to Linux/Unix, batch processing, application logs, and file transmission workflows, Experience supporting production applications in a mission‑critical environment—preferably financial services, remittance, or payment systems, Familiarity with change management, including deployments, version upgrades, patching, and controlled release cycles, Understanding of incident management processes, monitoring tools, alert analysis, and RCA documentation, Ability to work effectively under pressure, prioritize tasks, and communicate clearly with both technical and non‑technical stakeholders, Willingness to participate in on‑call rotations, maintenance windows, and client‑driven operational schedules, A continuous improvement mindset and readiness to engage in knowledge sharing, documentation, and team collaboration
What You'll Do.
end‑to‑end application maintenance and support for the Vicor Remittance platform
and optimal system performance
primary technical contact for client inquiries
and operational activities
ownership of incident management
ensuring timely recovery and minimal business impact
supports environment readiness
including deployments
and participation in audit
Monitoring system alerts and production activities
responding to incidents
and performance issues to ensure uninterrupted platform service
Handling service and change requests
configuration updates
and certificate renewals
Supporting vulnerability remediation activities
coordinating with Security
and Engineering teams to remediate findings
Performing and supporting Disaster Recovery Exercises (DRE)
ensuring documentation
and test execution readiness
Investigating and resolving client‑reported issues
timely communication to stakeholders
Documenting resolutions
and contributing to process improvements that enhance operational stability
How You'll Work.
Team & Collaboration
cross-functional coordination; coordination with L3/engineering teams; coordinating with Security, Infrastructure, and Engineering teams; Working with cross‑functional teams (L3 Development, Implementations, Infrastructure, ETG, etc. ) to escalate complex issues and drive long‑term fixes; knowledge sharing; team collaboration
Communication Scope
communicate clearly with both technical and non‑technical stakeholders; providing clear, timely communication to stakeholders
Full Job Description
Job Posting Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? Role location: Hybrid (three days in-office, two days virtual) **About the role:** * This role provides end‑to‑end application maintenance and support for the Vicor Remittance platform, ensuring stability, availability, and optimal system performance. * It serves as a primary technical contact for client inquiries, production issues, service requests, and operational activities. * The position requires strong ownership of incident management, alert response, and issue resolution, ensuring timely recovery and minimal business impact. * The role supports environment readiness, including deployments, upgrades, patching cycles, and participation in audit, compliance, or DR activities. * It is a hybrid role that blends technical troubleshooting, client support, coordination with L3/engineering teams, and operational excellence. **What you will be doing:** * Monitoring system alerts and production activities, responding to incidents, failures, and performance issues to ensure uninterrupted platform service. * Handling service and change requests, including patching, upgrades, deployments, configuration updates, and certificate renewals. * Supporting vulnerability remediation activities, coordinating with Security, Infrastructure, and Engineering teams to remediate findings. * Performing and supporting Disaster Recovery Exercises (DRE), ensuring documentation, validation, and test execution readiness. * Investigating and resolving client‑reported issues, analyzing logs, tracing workflows, and providing clear, timely communication to stakeholders. * Documenting resolutions, updating runbooks, and contributing to process improvements that enh
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