Jll
Commercial Real Estate
Analyst,HROperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Analyst, HR Operations at Jll. Skills: HR Operations, Workday, Case management. Resolve Tier 1 queries. Maintain Workday data”
What You'll Achieve.
Achieve results; Drive efficiencies; Derive productivity
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's/Master's degree in Human Resources, 1-3 years experience in HR or client services
Nice to Have
Previous experience in Workday HR environment, Knowledge of Case Management tool
What You'll Do.
Resolve Tier 1 queries
Maintain Workday data
Communicate processes and policies
Adhere to KPIs and SLAs
Identify data correction
Escalate issues to HR Specialist
Manage Case management tool
Manage employee benefits/leaves
Identify and escalate complex queries
Manage employee onboarding
Maintain exit formalities
How You'll Work.
Team & Collaboration
Teamwork interaction; Multiple stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **About JLL** JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. For further information, visit [_jll.com_](http://www.jll.com/) **What this job involves:** * Resolve Tier 1 (simple) queries and transactions related to core HR processes * Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions * Demonstrate good proficiency in HR processes and standard operating procedures * Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue * Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards * Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service * Managing & Coordinating queries on Case management tool * Managing employee benefits/leaves transactions * Ability to identify and escalate complex queries to appropriate owner * Managing Employee On bo
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