ABACUS
FinTech
Analyst,EnterpriseServiceDesk
“Analyst, Enterprise Service Desk at ABACUS. Skills: Technical support, Customer experience, Active Directory. Respond to service requests. Respond to incidents”
What You'll Achieve.
Meet minimum KPI standards; Contribute to team KPIs
Industry & Context.
Troubleshooting
Occasional travel, Occasional out of hours work, Reference check, DBS check
What They're Looking For.
Must Have
Experience working with end users, High level of professionalism, Meet minimum KPI standards, Contribute to team goals
Nice to Have
Experience with advanced hardware troubleshooting, Experience with installation of core networking equipment
What You'll Do.
Respond to service requests
Escalate to relevant teams
Provide remote support
Perform daily support tasks
Provide best in class technical support
Communicate with clients
Communicate with peers
Ensure timely responses
Record work activities
Multi-task client issues
Document technical issues
Take ownership of escalating issues
Self-learn new products
Self-train new services
How You'll Work.
Team & Collaboration
Work with teammates; Contribute to team goals
Communication Scope
Client communication; Peer communication
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