ABACUS
FinTech
Analyst,EnterpriseServiceDesk
“Analyst, Enterprise Service Desk at ABACUS. Skills: Customer support, Technical troubleshooting. Respond to service requests. Respond to incidents”
What You'll Achieve.
Meet minimum standard for KPIs; Contribute to team goals
Industry & Context.
Troubleshooting
Occasional travel, Occasional out of hours
What They're Looking For.
Must Have
Experience with end users, Professionalism in daily tasks, Occasional travel amenable
Nice to Have
Experience with advanced hardware troubleshooting, Experience with core networking equipment installation
What You'll Do.
Respond to service requests
Escalate to relevant teams
Provide remote support
Provide technical support
Communicate with clients
Communicate with peers
Record work activities
Multi-task client issues
Document technical issues
Meet performance indicators
Contribute to team goals
Self-learn new products
Self-train new services
How You'll Work.
Team & Collaboration
Work with teammates
Communication Scope
Timely responses
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