AlphaSense
Market Intelligence
Analyst,Customer&ProductSupport
Neural analysis suggests this role is
optimal for Entry candidates.
“Analyst, Customer & Product Support at AlphaSense. Skills: Customer Support, Product Knowledge, Problem Solving. Deliver world-class customer experience. Act as first line of defense for customers”
What You'll Achieve.
Maximize value from the platform; Maximize prospect and customer health; Deliver on predefined team targets; Deliver outcomes with high quality and excellence
Industry & Context.
Work through complex problems to find solutions; Analytical; Critical thinking; Problem solving
What They're Looking For.
Must Have
1-2 years of experience working in a client/product support role, Customer-first mindset, Analytical abilities, Critical thinking abilities, Problem solving abilities, Attention to detail, Effective time management skills, Ability to rigorously prioritize under pressure, Interest in AI, technology and software applications
Nice to Have
Team player who enjoys building cross-group working relationships, Curious, Proactive, Continuous improvement mindset, Ability to learn quickly and adapt
What You'll Do.
Deliver world-class customer experience
Act as first line of defense for customers
Guide customers through features
Resolve customer queries and issues
Lead support calls with customers
Escalate tickets to appropriate teams
Build product knowledge
Create and update knowledge base articles
How You'll Work.
Team & Collaboration
Collaborate effectively with technical and non-technical global stakeholders; Build cross-group working relationships
Communication Scope
Articulate; Distill and explain complex issues in simple terms
Full Job Description
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. About the Role We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heav
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