Baxter
Healthcare
Analyst,C2C
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Analyst, C2C at Baxter. Skills: Commercial collections, Invoice resolution, Payment collection. Handle Dispute email box. Forward emails to proper individual/team”
What You'll Achieve.
Achieve past-due percentage goals; Achieve DSO-related goals
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor’s degree or equivalent work experience, 2 years commercial collections experience, English level B2+
Nice to Have
JDE, SAP, or GetPaid experience
What You'll Do.
Handle Dispute email box
Forward emails to proper individual/team
Enter notes with sufficient information
Contact customers on delinquent accounts
Record all activities in GetPaid notes
Communicate account delinquency information to Sales personnel
Resolve unidentified payments
Resolve A/R-related disputes
Review credit limit and risk issues
Make recommendations regarding limits
Maintain daily Pending Order requests
Maintain On-Hold Issue requests
Review Dispute documentation
Assign Dispute documentation to appropriate owner
Contact customers regarding unidentified Disputes
Resolve reasons for Disputes
Secure additional documentation for Disputes
Assign Disputes to accurate owners
Engage with internal departments to research payment issues
Support payment issues
Identify repetitive issues
Communicate issues for root cause analysis
Communicate issues for resolution
Supply to improving execution
Supply to operational efficiency
Participate in performance review process
Achieve past-due percentage goals
Achieve DSO-related goals
Highlight problematic accounts to supervisor
Provide detailed explanations for problematic accounts
Request assistance for problematic accounts
How You'll Work.
Team & Collaboration
Collections partner concern processes; Engage with internal departments
Full Job Description
**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Job Description # Your role at Baxter The Analyst, Collections position is uniquely positioned to make a tangible impact on our financial operations. By efficiently performing your expertise in handling and reducing aging portfolios, you will play a relevant role in our mission to deliver best-in-class healthcare solutions. Your ability to technically identify, resolve, and collect past-due invoices, while providing outstanding customer service, will be key to maintaining and improving our financial health! # Your team At Baxter Healthcare, we value partnership and inclusivity. Join a team that is dedicated to developing quality products with the patient in mind. Work alongside hardworking individuals, explore our diverse product portfolio, and benefit from the mentorship of our encouraging leadership team within our multinational organization! # What you'll be doing * Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner. Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes. * Communicate account delinquency information to Sales personnel as per standard col
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