Argo Group
property and casualty insurance
Analyst,BusinessProcessOutsourcing
“Analyst, Business Process Outsourcing at Argo Group. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, business analysis, project management. Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. Use data to identify trends, spot issues, and help leaders make informed decisions”
What You'll Achieve.
improve processes; strengthen vendor partnerships; help our business units operate more efficiently; make a real impact across the organization; ensure our offshore teams meet (and exceed) performance goals; ensure smooth, accurate implementation; ensure high-quality work across the policy lifecycle
Industry & Context.
analytical and problem-solving abilities; digging into data; solving problems; root-cause analysis
Applicants must be legally authorized to work in the United States, not able to sponsor or assume sponsorship of employment visas
What They're Looking For.
Must Have
2–3 years of experience in underwriting, claims, or financial operations, 1–2 years of business analysis experience, comfort working with data and dashboards, Experience working with vendors, ideally offshore teams, and managing Service Levels, Exposure to project management, working with multiple stakeholders, analytical and problem-solving abilities, Ability to stay organized and juggle competing priorities, Advanced MS Office skills, especially Excel
Nice to Have
Tableau or Power BI
What You'll Do.
Drive operational efficiency by supporting outsourcing
and automation initiatives across multiple business units
Use data to identify trends
and help leaders make informed decisions
Partner with business units to set Service Level expectations and ensure offshore teams meet performance goals
Create clarity through documentation by building and updating process maps
and training materials
Lead task transitions to outsourcing partners using project-management techniques
Act as a go-to contact for questions
and updates related to outsourced and automated workflows
Act as a subject matter expert for the processes your business unit relies on
Monitor quality and resolve issues
including performing root-cause analysis when errors occur
Support exception handling and escalations
ensuring the right teams are looped in and issues are resolved quickly
How You'll Work.
Team & Collaboration
Partner with business units; Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership; working with multiple stakeholders; collaborative mindset; meaningful cross-functional collaboration
Communication Scope
communication skills — you’re clear, organized, and comfortable working with different audiences
Process & Methodology
Exposure to project management, project-management techniques
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