Razorpay Software Private Limited
fintech
Analyst,BusinessOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Analyst, Business Operations at Razorpay Software Private Limited. Skills: process management, cross-functional coordination, operational metrics. Support business operation requests. Manage configurations on internal and external systems”
What You'll Achieve.
drive merchants and Razorpay outcomes
Industry & Context.
What They're Looking For.
Must Have
Experience with Freshdesk tool, Excellent written and verbal communication skills, Able to drive customer centricity in the team, Quick learner who can navigate through a dynamic ecosystem
What You'll Do.
Support business operation requests
Manage configurations on internal and external systems
Coordinate with other teams for identifying solutions
Resolve merchant queries
Own end-to-end communication with merchant
Support in solving queries
How You'll Work.
Team & Collaboration
Work closely with Sales, Customer Success, Product, Integrations Support, Tech Support; Coordinate with Banking, Finance, Support, Integration and Tech
Communication Scope
Excellent written and verbal communication skills
Full Job Description
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventu
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