If
Insurance
Analyst-B2BSalesandCustomerAnalytics
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Analyst - B2B Sales and Customer Analytics at If. Skills: data analysis, BI reporting, customer journey understanding, identifying opportunities for improvement. Analyze customer and funnel behavior across digital and sales touchpoints to identify opportunities to improve conversion, engagement, and retention.. Design, develop and maintain Power BI reports and dashboards to follow up and optimize performance.”
What You'll Achieve.
identify opportunities to improve conversion, engagement, and retention; optimize performance; translate findings into clear recommendations; influence prioritization and solution design; drive actions from insights
Industry & Context.
help others understand how customers move through digital and sales journeys, from first interaction to long-term relationship, and to turn that understanding into measurable improvements; Many of the questions you’ll work with don’t yet have clear answers; comfortable working with incomplete data and ambiguous questions
Requires some occasional traveling in the Nordics, Requirement for working in this position is passing the fitness and propriety (fit and proper) assessment. This requirement is based on Chapter 6, Section 9 of the Insurance Companies Act.
What They're Looking For.
Must Have
experience from a similar analyst / BI role, comfortable working with incomplete data and ambiguous questions, SQL/Databricks, solid Power BI experience, work closely with technical and non-technical stakeholders to define KPIs, interpret results, and drive actions from insights, relevant university degree, fluent in English, at least one Nordic language
Nice to Have
interest in business and customer experience, hands-on analysis and building great BI reporting solutions, work cross-functionally to improve customer journeys, understand new and existing customers even better, previously worked with sales and/or digital analytics, comfortable turning large amounts of data into actionable insights and clear reporting, curious about how customer behavior changes across the journey, not just how metrics move
What You'll Do.
Analyze customer and funnel behavior across digital and sales touchpoints to identify opportunities to improve conversion
develop and maintain Power BI reports and dashboards to follow up and optimize performance.
Deep-dive and ad-hoc analyses to understand drivers of business performance and customer satisfaction and translate findings into clear recommendations.
product-oriented insights that influence prioritization and solution design.
How You'll Work.
Team & Collaboration
Work together with colleagues from various domains to frame hypotheses, evaluate initiatives, and quantify outcomes.; Support colleagues in their understanding of data and analytics, including evaluation of business results and communication with business stakeholders.; work cross-functionally to improve customer journeys; work closely with technical and non-technical stakeholders
Communication Scope
translate findings into clear recommendations; Provide actionable, product-oriented insights; Support colleagues in their understanding of data and analytics; communication with business stakeholders; work closely with technical and non-technical stakeholders to define KPIs, interpret results, and drive actions from insights
Full Job Description
Insurance is all about life. And these days more than ever, it’s all about data. At If, we are developing technical solutions that have the power to turn misfortunes into possibilities and dreams into reality. We are now looking for an analyst with a passion for data to help us accelerate our pace within analytics. **About the role** You will work in a team where analytics is a core part of product and business decision-making. Today, the team’s analytical focus areas include sales, web analytics, and the end-to-end customer journey. Your role is to help others understand how customers move through digital and sales journeys, from first interaction to long-term relationship, and to turn that understanding into measurable improvements. Many of the questions you’ll work with don’t yet have clear answers: Where do customers drop off? Which initiatives actually affect conversion or retention? What signals should guide prioritization? You’ll help define the metrics, models, and narratives needed to answer these questions. Responsibilities of the role include: * Analyze customer and funnel behavior across digital and sales touchpoints to identify opportunities to improve conversion, engagement, and retention. * Work together with colleagues from various domains to frame hypotheses, evaluate initiatives, and quantify outcomes. * Design, develop and maintain Power BI reports and dashboards to follow up and optimize performance. * Deep-dive and ad-hoc analyses to understand drivers of business performance and customer satisfaction and translate findings into clear recommendations. * Provide actionable, product-oriented insights that influence prioritization and solution design. * Support colleagues in their understanding of data and analytics, including evaluation of business results and communication with business stakeholders. **We offer** In the same way that we place high demands on you as an employee, we also expect you to place high demands on us as an employer. Here a
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