Tide
Finance / FinServ
Analyst,AlertReview
“Analyst, Alert Review at Tide. Skills: Alert Review, Risk analysis, Fraud investigation, Compliance monitoring. Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes. Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products”
What You'll Achieve.
Enhance fraud detection accuracy; Reduce false positives; Improve customer experience; Ensure timely closure of assigned cases while meeting quality and compliance expectations
Industry & Context.
Identify trends, red flags; Identify unusual merchant behaviors; Identify and manage Compromised Cards scenarios; Actively identify gaps, inefficiencies, and opportunities within current workflows; Provide process improvement suggestions
Willing to work in flexible shift schedules and rotational week-offs
What They're Looking For.
Must Have
1-3 years of experience in transaction monitoring, fraud investigations, financial crime, Money Laundering and card operations (Acquiring and Issuing), Understanding of risks and relevant controls involved in B2B merchant onboarding, payments transaction monitoring (incl. declines/chargebacks/disputes) and ongoing in-life monitoring, Experience contacting cardholders/members through outbound verification calls
Nice to Have
Worked in cross-functional set up with analytical skills, data driven mindset and ability to work independently, Understanding and experience of CDD and EDD processes, Growth mindset & extreme ownership, Can-do and customer oriented mindset with extreme ownership
What You'll Do.
Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes
Own the analysis of risk data
red flags and develop an in-depth understanding of the risk profile of our acquiring products
Monitor compliance with the acquiring products’ risk appetite
acceptance and risk performance
Monitor real-time and post-transaction activity for both acquiring merchants and issuing cardholders
Identify unusual merchant behaviors using Merchant Category Codes (MCCs)
and transaction anomalies
Identify and manage Compromised Cards scenarios through data analysis and alert trends
Recommend card-blocking or merchant suspension actions where necessary
Document investigation findings accurately within the case management system
Prepare clear and concise SAR (Suspicious Activity Report) narratives
ensuring regulatory and internal standards are met
Maintain thorough records of evidence
decision-making rationale
and case progression steps
Ensure timely closure of assigned cases while meeting quality and compliance expectations
Contact cardholders/members through outbound calls to validate suspicious transactions and gather additional information
Communicate professionally with merchants when clarification or additional data is required
Provide clear explanations and support to cardholders regarding fraud concerns or next steps
Ensure adherence to internal fraud risk policies
and regulatory guidelines
Stay updated on fraud trends and emerging threats in the digital payments ecosystem
Actively identify gaps
and opportunities within current workflows
Provide process improvement suggestions to enhance fraud detection accuracy
reduce false positives
and improve customer experience
Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements
Treating Tide members fairly by taking responsibility to ensure that their needs are met
How You'll Work.
Team & Collaboration
Worked in cross-functional set up; Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
Communication Scope
Communicate professionally with merchants; Provide clear explanations and support to cardholders
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