Jll
commercial real estate
Analyst-AccountsReceivable
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“Analyst- Accounts Receivable at Jll. Skills: collections, cash application, accounts receivable. Support collection of lease rent, fees, and expenses within our commercial real estate portfolio. Follow up on outstanding payments”
What You'll Achieve.
Contributes to effective AR operations and continuous process improvement; Reduce turnaround time and effort
Industry & Context.
Problem Solving; Identify payment issues; Escalate complex cases when needed; Support resolution efforts with guidance from senior team members; Identify inefficiencies in current processes; Suggest lean improvement ideas to reduce turnaround time and effort
What They're Looking For.
Must Have
2-4 years in accounts receivable, collections, cash application, or finance operations, Basic accounting knowledge, Good MS Excel skills (formulas, pivot tables, VLOOKUP), Good written and verbal communication skills with ability to manage stakeholder relationships professionally and maturely, Self-motivated, organized, detail-oriented, process-focused, and able to meet deadlines
Nice to Have
Candidates with experience in both collections and cash application will be strongly preferred, Experience in SOP creation, Exposure to process improvement initiatives (Lean/Six Sigma basics), Knowledge of real estate accounting or Property Management Systems
What You'll Do.
Support collection of lease rent
and expenses within our commercial real estate portfolio
Follow up on outstanding payments
Manage assigned accounts
Resolve payment queries
Assist in matching and applying payments to customer accounts
Reconcile payment discrepancies
Ensure accurate posting of receipts
Prepare and update Standard Operating Procedures (SOPs) for collection and cash application activities
Document best practices
Maintain process guidelines for team reference
Ensure all collection and cash application activities comply with established SOPs and company policies
Maintain audit-ready documentation
Follow regulatory requirements consistently
Monitor collection metrics
Maintain accurate records in tracking systems
Support monthly performance reports
Identify inefficiencies in current processes
Suggest lean improvement ideas to reduce turnaround time and effort
Support implementation of approved enhancements
Identify payment issues
Escalate complex cases when needed
Support resolution efforts with guidance from senior team members
How You'll Work.
Team & Collaboration
Build and maintain professional relationships with internal teams (Finance, Property Management, Legal) and external clients; Communicate professionally across all levels; Manage expectations effectively; Work closely with cross-functional teams to resolve payment challenges; Respond promptly to stakeholder queries; Coordinate on collection strategies
Communication Scope
Effective communication; Good written and verbal communication skills; Ability to manage stakeholder relationships professionally and maturely; Communicate professionally across all levels
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # **Analyst - Accounts Receivable** We are seeking an Analyst to support collection of lease rent, fees, and expenses within our commercial real estate portfolio. This role reports to the Team Leader/Assistant Manager and contributes to effective AR operations and continuous process improvement. ## **What this job involves:** **Collection Activities** \- Follow up on outstanding payments, manage assigned accounts, and resolve payment queries through effective communication **Cash Application Support** \- Assist in matching and applying payments to customer accounts, reconcile payment discrepancies, and ensure accurate posting of receipts **Process Documentation** \- Prepare and update Standard Operating Procedures (SOPs) for collection and cash application activities, document best practices, and maintain process guidelines for team reference **Compliance & Quality** \- Ensure all collection and cash application activities comply with established SOPs and company policies, maintain audit-ready documentation, and follow regulatory requirements consistently **Reporting & Tracking** \- Monitor collection metrics, maintain accurate records in tracking systems, and support monthly performance reports **Process Improvement** \- Identify inefficiencies in current processes, suggest lean improvement ideas to reduce turnaround time and effort, and support implementation of approved enhancements **Problem Solving** \- I
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