Analyst2,Forecasting&Analysis

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** This job is responsible for creating accurate forecasts to manage contact center volumes and service quality. It includes analyzing service performance, agent occupancy, and call arrival patterns. The role supports maintaining high service levels through strategic workforce management. **Job Description** **Schedule Requirements:** * Must be available to support a 7-day operation. Typical shift window: 11:00 AM – 10:00 PM EST. * Flexible scheduling required, including evenings and weekends. * Expected to work at least one weekend day weekly, subject to business needs. **Responsibilities:** * Compiling and analyzing call center performance reports on a daily, weekly, and monthly basis to guide strategic decisions * Preparing and reviewing analyses of billing processes and sales/retention activities to optimize financial outcomes * Creating and managing a comprehensive database of all errors, facilitating continuous process improvement * Monitoring headcount expenses and optimizing cost per call through detailed forecast analysis and vendor management * Forecasting performance for business partners and recommending strategies to enhance productivity metrics * Aligning staffing with workload patterns, planning schedules, and collaborating on staffing plans to meet service