Amazon Servicos de Varejo do Brasil Ltda.
Customer Service, amazon customer service
AnalistadeCustomerService
“Analista de Customer Service at Amazon Servicos de Varejo do Brasil Ltda.. Communicate with customers via phone. Empathize with customers”
Industry & Context.
Logical approach; Good judgment
What They're Looking For.
Must Have
Speak, write, and read fluently in English, Experience with Microsoft Office, Experience in Customer Service
Nice to Have
Bachelor's degree in a relevant field, Equivalent work experience, Experience in understanding performance metrics, Developing performance metrics
What You'll Do.
Communicate with customers via phone
Empathize with customers
Prioritize customer needs
Uphold company values
Treat every customer with respect
Set appropriate expectations
Understand customer inquiries
Respond appropriately to customers
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
How You'll Work.
Communication Scope
Written responses
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