Amazon Servicos de Varejo do Brasil Ltda.
Customer Service, amazon customer service
AnalistadeCustomerService
“Analista de Customer Service at Amazon Servicos de Varejo do Brasil Ltda.. Communicate with customers via phone. Empathize with and prioritize customer”
Industry & Context.
What They're Looking For.
Must Have
Speak, write, and read fluently in English, Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook, Experience in Customer Service
Nice to Have
Bachelor's degree in a relevant field or equivalent work experience, Experience in understanding performance metrics and developing them to measure progress against key performance indicators
What You'll Do.
Communicate with customers via phone
Empathize with and prioritize customer
Uphold company values
Treat every customer with
Set appropriate expectations with
Clearly understand and respond appropriately to customer
Consistently compose grammatically correct
Approach problems logically
Use good judgment to ensure the best customer
Make quick and effective decisions on behalf of
Help resolve issues to ensure that the customer
Applying for this Analista de Customer Service role?
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