Amazon Servicos de Varejo do Brasil Ltda.
E-Commerce
AnalistadeCustomerService
“Analista de Customer Service at Amazon Servicos de Varejo do Brasil Ltda.. Communicate with customers via phone. Empathize with customers”
Industry & Context.
Located and legally authorized to work in Brazil, 5x2 schedule, Includes weekends, Includes holidays
What They're Looking For.
Must Have
Speak, write, and read fluently in English, Experience with Microsoft Office, Experience in Customer Service
Nice to Have
Bachelor's degree or equivalent work experience, Experience in understanding performance metrics, Developing performance metrics
What You'll Do.
Communicate with customers via phone
Empathize with customers
Prioritize customer issues
Uphold company values
Treat every customer with respect
Resolve customer issues
Set appropriate customer expectations
Understand customer inquiries
Respond appropriately to customers
Compose grammatically correct responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Applying for this Analista de Customer Service role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Servicos de Varejo do Brasil Ltda.?
Real rants from real employees. Read before you apply.