Amazon Servicos de Varejo do Brasil Ltda.
Retail
AnalistadeCustomerService
“Analista de Customer Service at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Customer Support, Logistics. Improve customer experience. Provide real-time support”
What You'll Achieve.
Ensure customer receives package; Provide solution to customer problem
Industry & Context.
Logical approach; Good judgment
Located and legally authorized to work in Brazil, 5x2 schedule, Includes weekends, Includes holidays
What They're Looking For.
Must Have
Speak, write, and read fluently in English, Experience in Customer Service, Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook
Nice to Have
Bachelor's degree in a relevant field, Equivalent work experience, Experience in understanding performance metrics, Experience developing performance metrics
What You'll Do.
Improve customer experience
Provide real-time support
Ensure customers receive packages on time
Communicate with customers via phone
Empathize with customers
Prioritize customer needs
Uphold company values
Treat every customer with respect
Set appropriate expectations
Understand customer inquiries
Respond appropriately to customers
Compose grammatically correct responses
Compose concise responses
Compose accurate written responses
Approach problems logically
Make effective decisions
How You'll Work.
Communication Scope
Written responses
Applying for this Analista de Customer Service role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Servicos de Varejo do Brasil Ltda.?
Real rants from real employees. Read before you apply.