Amazon Servicos de Varejo do Brasil Ltda.
Customer Service, amazon customer service
AnalistadeCustomerService
“Analista de Customer Service at Amazon Servicos de Varejo do Brasil Ltda.. Communicate with customers directly in person. Communicate with customers via phone”
What You'll Achieve.
Improve customer experience; Ensure customers receive packages on time; Ensure customers receive packages as promised; Put smiles on customers' faces
Industry & Context.
Problem solving; Good judgment
5x2 schedule, Includes weekends, Includes holidays
What They're Looking For.
Must Have
High school diploma, Experience in customer service, Experience with Microsoft Outlook, Experience with MS Office applications, Advanced English level
Nice to Have
Bachelor Degree or equivalent work-related experience, Proficiency in verbal and written communication skills for language required for the position, Experience in understanding performance metrics, Experience in developing performance metrics
What You'll Do.
Communicate with customers directly in person
Communicate with customers via phone
Empathize with customers
Prioritize customer needs
Uphold company values
Treat every customer with respect
Set appropriate expectations with customers
Understand customer inquiries
Respond appropriately to customer inquiries
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Use good judgment to ensure the best customer
Make effective decisions on behalf of the company
Inform delivery partners about rescheduling
Resolve delivery issues
Ensure customers get a great experience
Connect customers with experts
How You'll Work.
Team & Collaboration
Contact with warehouse associates; Contact with delivery partners; Contact with customers
Applying for this Analista de Customer Service role?
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