AnalistadeAtendimentoJr-EscritaFiscal

## Accountabilities Provide customer support via chat, resolving doubts and issues related to fiscal and accounting software products. Ensure high-quality service delivery aligned with customer experience standards and support KPIs. Maintain accurate and detailed records of all customer interactions in internal systems. Proactively identify client needs and potential issues, acting to minimize impact and improve satisfaction. Collaborate with internal teams to ensure efficient and effective resolution of customer requests. Participate in training sessions and product updates to maintain technical and functional knowledge. Share best practices with the support team to continuously improve service quality and consistency. Support clients with basic understanding of fiscal processes, including taxes, invoicing, and obligations when required. Requirements: Technical degree completed or higher education in progress in Accounting, Human Resources, Administration, or related fields. Basic knowledge of tax legislation applied to fiscal department activities, including invoicing, taxation, and tax obligations. Previous experience in customer service or support roles. Familiarity with Microsoft Office and Google Workspace tools (Docs, Sheets, Slides). Strong communication skills, both written and verbal, with attention to clarity and accuracy. Ability to work in a team-oriented environment with focus on collaboration and shared goals. Strong organizational skills, time management, and ability to handle multiple demands. Analytical thinking and problem-solving abilities to support efficient issue resolution. Proactive attitude, adaptability, and willingness to continuously learn and improve. Experience with support tools such as Zendesk and background in accounting software environments is a plus. Benefits: Comprehensive health and dental assistance plans. Life insurance coverage and employee support benefits. Meal allowance and home office assistance. Childcare assistance and