Mews
hospitality
AMLOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“AML Operations Manager at Mews. Skills: AML operations, CTF operational controls, customer due diligence, transaction monitoring, screening, escalations, reporting, stakeholder management, oversight, decision-making. Own the quality and effectiveness of AML and CTF operational controls across Mews FS. Ensure initial and ongoing customer due diligence, including KYC, KYB, onboarding and customer risk assessments, are completed to policy and regulatory standards”
What You'll Achieve.
Own the quality and effectiveness of AML and CTF operational controls; consistently meet the standards expected of a regulated financial institution; Ensure high-risk matters are escalated appropriately and followed through to resolution; Ensure investigations and reporting are timely, traceable and audit-ready; Ensure AML and CTF policies, procedures, playbooks and escalation frameworks are applied consistently and remain effective; Ensure first line training and awareness programmes are effective, current and aligned to regulatory expectations; Own the quality and integrity of operational AML reporting for leadership and governance forums; Ensure the business is prepared for internal audit, external audit and regulatory review; ensuring performance, control quality and regulatory expectations are met
Industry & Context.
decision-making; Sound judgement and confidence making risk-based decisions; Ability to translate regulatory requirements and risk findings into practical operational controls and scalable processes; critical thinking
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy., Relocation options available after 1 year
What They're Looking For.
Must Have
7+ years of experience in AML operations, CDD or financial crime operations within a European regulated financial services environment, understanding of AML and CTF regulation and best practice, including EU AML frameworks, Dutch AML requirements and FATF recommendations, Experience operating in a first line role with meaningful accountability for AML outcomes, Proven experience working with or overseeing outsourced or centralised operational teams, familiarity with transaction monitoring systems and CDD technology solutions, Sound judgement and confidence making risk-based decisions in a regulated environment, Ability to translate regulatory requirements and risk findings into practical operational controls and scalable processes, Excellent communication skills in English, with the ability to work effectively across senior stakeholders, control functions and delivery teams, A proactive, hands-on and detail-oriented approach
Nice to Have
Compliance qualifications such as ICA, ACAMS or CAMS are a plus
What You'll Do.
Own the quality and effectiveness of AML and CTF operational controls across Mews FS
Ensure initial and ongoing customer due diligence
onboarding and customer risk assessments
are completed to policy and regulatory standards
Review and approve enhanced due diligence decisions and risk-based approaches for higher-risk customers
Oversee first line AML alerts
exceptions and investigations
ensuring high-risk matters are escalated appropriately and followed through to resolution
Approve customer acceptance decisions and direct offboarding where required for CDD-related reasons
Own the quality and effectiveness of transaction monitoring activities delivered by central or third-party teams
Approve or escalate suspicious activity reports and ensure investigations and reporting are timely
traceable and audit-ready
PEP and adverse media screening frameworks
including decisioning on escalations and positive matches
Ensure AML and CTF policies
playbooks and escalation frameworks are applied consistently and remain effective as the business evolves
Drive remediation and process improvements following audits
regulatory findings or internal lessons learned
Ensure first line training and awareness programmes are effective
current and aligned to regulatory expectations
Partner closely with Compliance
Operations and wider Mews teams on escalation
governance and reporting
Own the quality and integrity of operational AML reporting for leadership and governance forums
Ensure the business is prepared for internal audit
external audit and regulatory review
Oversee outsourced and third-party AML operations
control quality and regulatory expectations are met
How You'll Work.
Team & Collaboration
work effectively across senior stakeholders, control functions and delivery teams; Partner closely with Compliance, Risk, the MLRO, Operations and wider Mews teams on escalation, governance and reporting
Communication Scope
Excellent communication skills in English; ability to work effectively across senior stakeholders, control functions and delivery teams
Process & Methodology
Drive remediation and process improvements
Full Job Description
🌍 Can you help us change the world? It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation. We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇 🧑🏻💻 About the role First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this: At Mews, we’re building a robust, scalable and future-ready compliance function. We’re looking for an AML Operations Manager to take ownership of the quality and effectiveness of our AML and CTF operational controls as a first line of defence leader. This is a high-accountability role with real scope. You’ll own outcomes across core AML operations, ensuring that customer due diligence, transaction monitoring, screening, escalations and reporting consistently meet the standards expected of a regulated financial institution. Much of the operational delivery is performed by centralised and outsourced teams, so success in this role means combining strong AML judgement with excellent oversight, decision-making and stakeholder management. As Mews continues to grow, this role is expected to broaden in scope alongside our product and customer footprint. ✅ Your mission, should you choose to accept it: Own the quality and effectiveness of AML and CTF operational controls across Mews FS Ensure initial and ongoing customer due diligence, including KYC, KYB, onboarding and customer r
Applying for this AML Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Mews?
Real rants from real employees. Read before you apply.