Jll
America'sIFMManager
“America's IFM Manager at Jll. Skills: Facilities Operations, Project Management, Occupancy Planning, Client Satisfaction. Own and drive client satisfaction. Manage, coordinate, and exercise functional responsibility for Facility”
What You'll Achieve.
Highest level of client satisfaction; Measured through quarterly KPIs and satisfaction surveys; Achieving annual budget targets; Monthly/quarterly budget adherence; Achieve contractual savings targets; Achieve contractual requirements and account annual goals; Work order management metrics; CPI/KPI goals
Industry & Context.
Leverage data for insights
On-site role, Presence at client facilities, Move throughout multiple facilities and sites, Standing, walking, and physical site inspections, Standard office environment, Active facility management settings
What They're Looking For.
Must Have
Bachelor's degree in Facilities Management, Business Administration, or a related field, Minimum of 10 years of progressive experience in site services management, facility management, or a related role, Expert knowledge of facility management principles, practices, and systems, Proven people management skills, Financial acumen and budget management skills, Demonstrated ability to leverage data to uncover meaningful insights and drive operational improvements, Knowledge of relevant regulations, compliance standards, and health and safety requirements
Nice to Have
Advanced degree in Facilities Management, Business Administration, or related field, Professional certifications in facility management or related fields, Experience with CMMS tools and systems, Experience working in vendor matrixed environments, Track record of driving and achieving contractual savings targets, Experience managing multi-site portfolios, Background in presenting innovative solutions and leading continuous improvement initiatives
What You'll Do.
Own and drive client satisfaction
and exercise functional responsibility for Facility
Drive a one-team mentality in a vendor matrixed
Deliver on contractual savings targets
Achieve annual budget targets
Achieve monthly/quarterly budget adherence
Engage with sites to drive savings initiatives
Achieve contractual requirements and account annual goals
submit and manage facility budgets
Ensure smooth recovery processes
Provide overall team management
Staff development and planning for direct reports
Execute staff succession and growth plans
Act as IFM subject matter expert
Present innovative ideas for better customer experience
Interface with peers across regions to ensure consistent
How You'll Work.
Team & Collaboration
Vendor matrixed environment; Peers across regions
Communication Scope
Presenting innovative ideas
Process & Methodology
Project Management
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