Amazon.com Services LLC
Facilities, Maintenance, Real Estate, Program Management, finance
AMEREnablementPartner,GREFSupportOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“AMER Enablement Partner, GREF Support Operations at Amazon.com Services LLC. Skills: AI-powered insights, Execution plans, Portfolio decisions, Cost reduction. Employ AI and analytics to uncover patterns. Conduct deep-dive analyses”
What You'll Achieve.
Enhance workplace experience; Identify cost-to-serve reduction opportunities; Improve customer experience; Improve controllership; Reduce service defects; Drive action plans; Drive accountability; Identify improvement opportunities; Implement high-impact improvements; Facilitate successful local adoption; Drive continuous improvement
Industry & Context.
Creative problem-solving; Analytical deep dives; Root cause analysis
What They're Looking For.
Must Have
6+ years program or project management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership
Nice to Have
2+ years driving process improvements, Master's degree or MBA, Knowledge of general AI tools, Experience designing, implementing, and scaling upskilling programs, Experience designing, implementing, and scaling apprenticeship programs, Experience designing, implementing, and scaling workforce development programs, Forecasting workforce needs, Leveraging analytics to drive program decisions
What You'll Do.
Employ AI and analytics to uncover patterns
Conduct deep-dive analyses
Translate datasets into recommendations
Introduce innovative methodologies
Size and prioritize opportunities
Align stakeholders on prioritization
Drive insights to action
Build compelling narratives
Develop low-friction frameworks
Accelerate decision-making
Improve decision quality
Design and run business reviews
Enable leadership to track performance
Enable leadership to identify risks
Enable leadership to adjust course
Synthesize data from service requests
Synthesize data from performance metrics
Synthesize data from employee feedback
Synthesize data from operational costs
Build partnerships with Business Intelligence
Build partnerships with Technology
Build partnerships with Operations
Build partnerships with Regional Teams
Build partnerships with Finance
Build partnerships with Customer Insights
Build partnerships with Design and Construction
Move fluidly from analytical deep dives
Move fluidly to tactical execution
Advise stakeholders on Operational Support teams
Partner with regional teams to implement improvements
Lead transformation programs
Reduce service defects
Collaborate with regional leaders
Understand regional and local context
Develop recommendations balancing objectives
Champion local requirements
Help teams implement enterprise solutions
Build and maintain partnerships with regional stakeholders
Serve as bridge between local operations and global
Lead monthly business reviews
Leverage performance data to drive action plans
Drive accountability with regional teams
Analyze service request data
Analyze operational metrics
and improvement opportunities
Prioritize and implement high-impact improvements
Ensure alignment with global objectives
Facilitate successful local adoption
Drive continuous improvement initiatives
Provide data-backed recommendations
Collaborate cross-functionally
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partnerships with Business Intelligence; Partnerships with Technology; Partnerships with Operations; Partnerships with Regional Teams; Partnerships with Finance; Partnerships with Customer Insights; Partnerships with Design and Construction; Regional teams; Global programs; Cross-functional collaboration
Communication Scope
Build compelling narratives; Communicate results to senior leadership
Process & Methodology
Program management, Project management, End to end delivery, Strategy ownership
Full Job Description
The Global Real Estate and Facilities (GREF) organization seeks a strategic support partner to transform how we leverage AI-powered insights and translate them into critical execution plans across our AMER portfolio. GREF manages Amazon's corporate office portfolio in 60+ countries, supporting 300,000+ employees globally. This role develops new approaches to extract actionable intelligence, driving decisions that enhance Amazonian workplace experience and identify cost-to-serve reduction opportunities at scale. AI-Powered Insights & Decision Enablement - You will employ AI and analytics to uncover non-obvious patterns and opportunities. - You will conduct deep-dive analyses that challenge conventional thinking, translating complex datasets into recommendations that shape portfolio decisions and areas of investment. Your creative problem-solving will introduce innovative methodologies for sizing and prioritizing the most impactful opportunities across listening channels, aligning stakeholders on prioritization and execution of initiatives to improve customer experience and controllership across our matrixed organization. - You will drive insights to action by building compelling narratives that secure leadership commitment. - You will develop nimble, low-friction frameworks that accelerate decision-making and improve decision quality. - You will design and run business reviews that enable leadership to track performance, identify risks, and adjust course. Your ability to synthesize data from service requests, performance metrics, employee feedback, and operational costs will enable predictive insights. Cross-Functional Collaboration & Execution - You will operate comfortably across domains, building partnerships with Business Intelligence, Technology, Operations, Regional Teams, Finance, Customer Insights, and Design and Construction. You will navigate ambiguity and wear many hats—moving fluidly from analytical deep dives to tactical execution. When launching initiat
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