Ambulatory Services Representative III
AmbulatoryServicesRepresentativeIIIEyeClinic
“Ambulatory Services Representative III - Eye Clinic at Ambulatory Services Representative III. Skills: patient access coordination, surgical scheduling, prior authorization, pre-certification, medical clearance coordination, physician OR calendar management, OR block time management, registration, billing, customer service. coordinating all the functions and activities related to patient access including, but not limited to: operation room (O. R. ) scheduling, front end customer service, patient”
What You'll Achieve.
ensures utilization is maximized
Industry & Context.
independent thinking; creativity when resolving customer issues; Ability to effectively handle challenging situations
strict confidentiality of all personal/health sensitive information
What They're Looking For.
Must Have
Bachelor's degree plus 1 - 2 years relevant work experience, Associates degree plus at least 3 years relevant experience, HS/GED with 5+ years relevant experience, 1-5 years of experience depending on degree, Excellent English communication skills (oral and written) and interpersonal skills, Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues, Must be able to maintain strict confidentiality of all personal/health sensitive information, Ability to effectively handle challenging situations and to balance multiple priorities, computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required, Experience with standard hospital registration & billing systems or ability to learn such systems is also required
What You'll Do.
coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.
) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.
), Surgical scheduling for all departmental cases including all pre-op appointments and other applicable procedure scheduling, Processes prior authorization and pre-certification work lists and reconciliations for operative cases (elective, urgent and emergent), Coordinates medical clearance documentation, Manages physician OR calendars, Manages OR block time and ensures utilization is maximized, Cancels blocks within 30 days, Notifies Pre-Surgical Services of changes in physicians or patients’ schedules, Provides physician and departmental support such as managing physician & manager calendars, schedule physician & managers’ administrative appointments, handles or routes calls to the department, verifies credentialing documents, etc., Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and handling forms, phones, filing, making appointments, photocopying, faxing, mailings, etc.
How You'll Work.
Team & Collaboration
cross-functional coordination; interaction with internal and external contacts; Notifies Pre-Surgical Services of changes in physicians or patients’ schedules
Communication Scope
Excellent English communication skills (oral and written); interpersonal skills
Process & Methodology
resource planning
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