Ambulatory Service Representative II
AmbulatoryServiceRepresentativeIIOrthopedicSurgery
“Ambulatory Service Representative II - Orthopedic Surgery at Ambulatory Service Representative II. Skills: patient access coordination, customer service, registration, insurance verification, appointment scheduling, charge entry, administrative support. coordinating all the functions and activities related to ambulatory patient access. front end customer service”
Industry & Context.
independent thinking; creativity when resolving customer issues
What They're Looking For.
Must Have
HS/GED plus 3+ years relevant experience, Associates plus 1 year relevant experience, Bachelors degree, Excellent English communication skills (oral and written), interpersonal skills, Demonstrated customer service skills, ability to use appropriate judgment, independent thinking and creativity when resolving customer issues, Must be able to maintain strict confidentiality of all personal/health sensitive information, Ability to effectively handle challenging situations, ability to balance multiple priorities, computer skills, knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint), web/internet knowledge, Experience with standard hospital registration & billing systems or ability to learn such systems
Nice to Have
Experience with medical billing or similar setting
What You'll Do.
coordinating all the functions and activities related to ambulatory patient access
front end customer service
insurance/coverage verification
appointment scheduling
administrative duties
Charge reconciliations
Billing and managed care functions
responding to billing inquires
corresponding with insurance carriers
investigating discrepancies
presentation software
managing physician & manager calendars
scheduling physician & managers’ administrative appointments
answering departmental calls
credentialing documents
creating or verifying Master Patient Index (MPI)
registration demographics
appointment scheduling
insurance/coverage verification
co-payment collection
front-end review and correcting registration & insurance edits
referral coordination
referral reconciliation
handling phones & mail
How You'll Work.
Communication Scope
Excellent English communication skills (oral and written); interpersonal skills
Applying for this Ambulatory Service Representative II - Orthopedic Surgery role?
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