Ambulatory Patient Access Representative
AmbulatoryPatientAccessRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ambulatory Patient Access Representative at Ambulatory Patient Access Representative. Skills: customer service, registration, scheduling appointments. Greet and register patients. Answer telephone calls”
Industry & Context.
Decision Making; Problem solving
Able to multi-task within in a stressful environment, Blood and/or Bodily Fluids, Driving motor vehicles (work required), Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel, Bend/twist, Biohazard waste, Patient Equipment, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
What They're Looking For.
Must Have
High School Diploma or equivalent, Demonstrated computer skills, administrative skills
Nice to Have
Associate’s Degree, One year of health care experience
What You'll Do.
Greet and register patients
Answer telephone calls
Schedule appointments
Pull and file medical charts
Provide excellent customer service
Interview and register patients
Obtain accurate demographic
and physician information
Screen customer data for insurance eligibility
Screen registrations for insurance pre-certification and physician referral requirements
Assist in identifying self-pay patients
Refer patients to financial assistance
Establish and maintain open communication with departments
Assist in shadowing/precepting new employees
How You'll Work.
Team & Collaboration
Establish and maintain open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Communication Scope
Establish and maintain open communication
Full Job Description
**Overview:** Parttime, benefits eligible role 24 Hours per week Sun 11:30am - 8:00pm Fri 1:30pm - 10:00pm Sat 11:30am - 8:00pm **Job Description Summary:** Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. **Job Description:** **Essential Functions:** * Provides excellent customer service to patients and families by applying best practices and standard operating procedures. * Interviews and registers patients in registration areas that report up through Patient Access. * Obtains accurate demographic, insurance, and physician information on registrations. * Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. * Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. * Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. * Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. * Assists in the shadowing/precepting of new employees. **Education Requirement:** * High School Diploma or equivalent, required. * Associate’s Degree, preferred. **Licensure Requirement:** (not specified) **Certifications:** CPR certification (based on position and as determined by manager). **Skills:** * Demonstrated computer skills with the ability to navigate most current technology systems. * Strong administrative skills. **Experience:** One year of health care experience, preferred. **Physical Requirements:** OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FR
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