AmbulatoryPatientAccessRep

**Overview:** Parttime, non-benefits eligible role Evenings and weekends: Wednesday 5 pm - 9 pm Friday, 5 pm - 9 pm Saturday 11:30 am - 8 pm ** Hours subject to change based on business need ** **Job Description Summary:** Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. **Job Description:** **Essential Functions:** * Provides excellent customer service to patients and families by applying best practices and standard operating procedures. * Interviews and registers patients in registration areas that report up through Patient Access. * Obtains accurate demographic, insurance, and physician information on registrations. * Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. * Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. * Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. * Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. * Assists in the shadowing/precepting of new employees. **Education Requirement:** * High School Diploma or equivalent, required. * Associate’s Degree, preferred. **Licensure Requirement:** (not specified) **Certifications:** CPR certification (based on position and as determined by manager). **Skills:** * Demonstrated computer skills with the ability to navigate most current technology systems. * Strong administrative skills. **Experience:** One year of health care experience, preferred. **Physical Requirements:** OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pus