University Health
Healthcare
AmbulatoryCareConsumerEngagement&SchedulingTrainer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ambulatory Care Consumer Engagement & Scheduling Trainer at University Health. Skills: Ambulatory scheduling, Patient access, Call center training, Consumer engagement. Provide scheduling education. Provide at the elbow support”
What You'll Achieve.
Improve patient access; Improve patient satisfaction; Improve schedule utilization; Improve provider access; Improve patient capacity; Enhance operational excellence
Industry & Context.
Critical thinking; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 3+ years ambulatory scheduling experience, 3+ years patient access experience, 3+ years clinic operations experience, 3+ years call center experience, Knowledge of revenue cycle, Knowledge of ambulatory scheduling workflows, Knowledge of provider templates, Knowledge of access optimization strategies, Knowledge of industry best practices, Understanding of call center operations, Understanding of key performance indicators, Experience training staff on workflows, Experience training staff on systems, Experience training staff on customer service, Ability to translate performance data, Experience with scheduling systems, Experience with revenue cycle systems, Proficiency in Microsoft Office, Excellent communication skills, Excellent coaching skills, Excellent presentation skills, Excellent facilitation skills, Ability to collaborate across teams, Ability to adapt effectively, Critical thinking skills, Organizational skills, Attention to detail, Ability to manage multiple priorities, Ability to maintain confidentiality
Nice to Have
Experience with Cerner Practice Management, Experience with Cerner Scheduling WIN32, Experience with Tonic, Experience with Artera, Experience with Kyruus, Experience with Cisco Webex Contact Center, Experience with call quality monitoring tools, Experience with workforce management tools, Experience with performance reporting tools, Experience in quality improvement, Experience in access optimization, Experience in operational training, Experience in related leadership initiatives
What You'll Do.
Provide scheduling education
Provide at the elbow support
Observe scheduling workflows
Provide real time coaching
Provide reinforcement
Educate staff on guidelines
Educate staff on appointment types
Educate staff on visit rules
Educate staff on escalation pathways
Educate staff on documentation standards
Support clinics during go lives
Support clinics during workflow changes
Support clinics during provider onboarding
Support clinics during schedule adjustments
Support clinics during access improvement initiatives
Perform scheduler responsibilities
Deliver onboarding programs
Deliver training programs
Provide ongoing education
Provide performance support
Improve scheduling accuracy
Improve patient satisfaction
Serve as subject matter expert
Partner with leadership
Identify training opportunities
Develop training resources
Maintain training resources
Support call center operations
Maintain knowledge of provider templates
Educate staff on template use
Educate staff on guideline adherence
Identify opportunities to improve schedule utilization
Identify opportunities to improve provider access
Identify opportunities to improve patient capacity
Collaborate with leaders
Collaborate with partners
Implement scheduling improvements
Sustain scheduling improvements
Develop training materials
Update training materials
Facilitate classroom instruction
Facilitate small group learning
Facilitate individualized training
Conduct competency validation
Design training programs
Deliver training programs
Incorporate scheduling workflows into training
Incorporate communication standards into training
Incorporate service expectations into training
Incorporate customer experience principles into training
Conduct ongoing coaching
Conduct performance assessments
Provide feedback to leadership
Train staff on consumer engagement tools
Train staff on access tools
Maintain understanding of platform integration
Support technology adoption
Support technology optimization
Support technology troubleshooting
Promote consistent scheduling practices
Recognize operational differences
Identify educational opportunities
Analyze performance metrics
Identify opportunities for improvement
Serve as subject matter expert for reporting
Assist leaders in using data
Support quality assurance activities
Support compliance initiatives
Support process improvement projects
Participate in calibration efforts
Collaborate with clinic leadership
Collaborate with Patient Access
Collaborate with Revenue Cycle
Collaborate with call center leadership
Collaborate with Information Services teams
Serve as liaison between operational teams
Serve as liaison between system partners
Partner with workforce management
Align training programs with staffing models
Align training programs with performance expectations
Participate in end user acceptance testing
Participate in super user training
Participate in system upgrade readiness activities
Stay informed on system enhancements
Stay informed on system upgrades
Stay informed on workflow changes
How You'll Work.
Team & Collaboration
Cross-functional teams; Clinic leadership collaboration; Call center leadership collaboration; Information Services collaboration; Revenue Cycle collaboration; Patient Access collaboration
Communication Scope
Presentation skills; Facilitation skills
Full Job Description
**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.** **** **Please log into[ myWORKDAY](http://www.myworkday.com/trumed/d/home.htmld) to search for positions and apply.** Ambulatory Care Consumer Engagement & Scheduling Trainer 101 Truman Medical Center # **Job Location** University Health Truman Medical Center Kansas City, Missouri # **Department** TMC Care Connection UHTMC # **Position Type** Full time # **Work Schedule** 8:00AM - 4:30PM # **Hours Per Week** 40 # **Job Description** Are you passionate about teaching, coaching, and helping teams deliver exceptional patient experiences? Do you enjoy being the go to expert who helps others succeed while driving operational excellence? If so, we want you on our team. As an **Ambulatory Care Consumer Engagement and Scheduling Trainer** , you will play a vital role in shaping the patient access experience across ambulatory clinics and centralized call center operations. In this dynamic role, you will develop, deliver, and sustain standardized scheduling education while supporting new team members, coaching experienced staff, and helping optimize workflows that improve patient access and satisfaction. You will serve as a trusted subject matter expert in ambulatory scheduling, provider templates, clinic operations, call center workflows, and consumer engagement technologies. Through classroom instruction, hands on training, real time coaching, and workflow observation, you will help teams build confidence, improve performance, and create a seamless patient experience across every access point. **What You 'll Be Doing** _Scheduling Education and Hands On Support_ * Provide hands on scheduling education and at the elbow support for clinic schedulers, front desk staff, and related team members. * Observe live scheduling workflows and provide real time coaching, guidance, and reinforcement of standard work and best practices
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