Abbott
Healthcare
Ambassador
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ambassador at Abbott. Skills: Technical support, Customer outcomes, Relationship management. Act as primary technical ambassador. Build trusted relationships”
What You'll Achieve.
Ensure optimal system performance; Strengthen partnerships; Deliver consistently high-quality customer experience
Industry & Context.
Problem-solving; Issue resolution; Root cause analysis
Regular travel, Occasional international travel
What They're Looking For.
Must Have
Degree in Biomedical Engineering, Degree in Engineering, Technical troubleshooting skills, Problem-solving skills, Experience working within regulated environments, Proactive approach, Organised approach, Accountable approach, Ownership of outcomes, Ability to work independently, Relationship-building skills, Resilience, Adaptability
Nice to Have
Experience in diagnostics, Experience in transfusion medicine, Experience in laboratory environments, Ability to communicate complex technical concepts, Ability to build confidence with stakeholders
What You'll Do.
Act as primary technical ambassador
Build trusted relationships
Maintain trusted relationships
Provide hands-on technical support
Provide advanced troubleshooting
Lead root cause analysis
Lead issue resolution
Ensure accurate documentation
Ensure compliant documentation
Manage customer needs
Collaborate cross-functionally
Deliver coordinated outcomes
Deliver high-quality outcomes
Maintain inventory management standards
Maintain stock control standards
Maintain service workflows
Ensure compliance with corporate governance
Ensure compliance with quality standards
Ensure compliance with regulatory standards
Support business reviews
Support continuous improvement initiatives
Contribute to territory sales targets
Support growth in instrument adoption
Support growth in consumable adoption
Identify new business opportunities
Support new business opportunities
Deliver system optimisation support
Enhance customer capability
Enhance customer experience
How You'll Work.
Team & Collaboration
Broader team of ambassadors; Broader team of specialists; Cross-functional collaboration
Communication Scope
Professional communication
Full Job Description
## **JOB DESCRIPTION:** ## **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Transfusion Medicine is a global leader in in vitro diagnostics, providing a broad range of innovative instruments, systems and assays for blood centres worldwide. Our solutions support the screening of donated blood and patient samples, helping ensure the safety, quality and availability of blood products. **Working at Abbott** At Abbott, you can do work that matters, grow and learn, care for yourself and your family, and live a full life. You will have access to: * Career development with an international company where you can grow the career you dream of * A company recognised as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune * A workplace recognised for diversity and inclusion, supporting working mothers, female executives, and scientists **Overview** We are seeking a Transfusion Medicine Ambassador to support a key customer in New Zealand, delivering exceptional technical support and customer outcomes across one of our most strategically important accounts. This is a high-impact, field-based role where you will act as the technical and relationship lead for New Zealand, working closely with a key strategic partner, being the primary in-country representative for Abbott Transfusion Medicine. You will combine engineering expertise, transfusion knowledge, and customer leadership to ensure optimal system performance, strengthen partnerships, and drive continuous improvement within a highly regulated healthcare environment. You will operate with a high degree of autonomy, while remaining closely connected to a broader team of ambassadors and specialists based in Australia. Success in this role requires strong self-direction, accountability, and the ability to in
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