PriorityChef
E-Commerce
AmazonReimbursementSpecialist
Neural analysis suggests this role is
optimal for Junior candidates.
“Amazon Reimbursement Specialist at PriorityChef. Skills: Amazon Seller Central, Reimbursement cases, Excel, Data reconciliation, Attention to detail. Own end-to-end recovery of funds owed to Priority Chef by Amazon FBA, including lost and damaged inventory, customer returns, warehouse discrepancies, inbound shipment shortages, and fee errors. Work directly in Seller Central and internal reporting tools to identify, file, and follow up on reimbursement cases daily. Audit FBA inventory daily to id”
What You'll Achieve.
Accelerate recovery timelines, reduce vendor costs, and build institutional knowledge. Ensure net recovery accuracy. Reduce future exposure by identifying and surfacing loss drivers.
Industry & Context.
Identify discrepancies; Reconcile units; Identify patterns
Required 4hr overlap hours with Bangkok Time (other 4 hrs flexible). Aptitude and Personality Test, Excel Task, Screen Recorded Amazon Task, Video Interview with Operations Manager, Video Interview with CEO.
What They're Looking For.
Must Have
1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management. Understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return. Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation). High attention to detail. Proactive communicator. Ability to manage a high volume of open cases simultaneously without losing track.
What You'll Do.
Own end-to-end recovery of funds owed to Priority Chef by Amazon FBA, including lost and damaged inventory, customer returns, warehouse discrepancies, inbound shipment shortages, and fee errors.
Work directly in Seller Central and internal reporting tools to identify, file, and follow up on reimbursement cases daily.
Audit FBA inventory daily to identify discrepancies.
Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types.
Monitor case statuses and follow up aggressively until resolved.
Reconcile units found against units reimbursed.
Maintain a live reimbursement tracker.
Produce weekly and monthly summary reports.
Identify patterns in loss drivers and surface findings to the operations team.
How You'll Work.
Communication Scope
Proactive communicator
Full Job Description
### Job Description PriorityChef is a growing kitchenware brand focused on creating high-quality, thoughtfully designed products for home cooks and everyday use. As we scale, protecting our margins through precise inventory reconciliation and reimbursement recovery is critical to our profitability. We are bringing this function fully in-house to accelerate recovery timelines, reduce vendor costs, and build institutional knowledge. We are looking for a detail-obsessed Amazon Reimbursement Specialist to own end-to-end recovery of funds owed to Priority Chef by Amazon FBA. This includes lost and damaged inventory, customer returns, warehouse discrepancies, inbound shipment shortages, and fee errors. You will work directly in Seller Central and our internal reporting tools to identify, file, and follow up on reimbursement cases every single day — not once a month. ### Responsibilities * Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections * Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection * Monitor case statuses and follow up aggressively until resolved — no case left stale * Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy * Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status * Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review * Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure **Requirements** Must Have: * 1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management * Strong understanding of Amazon FBA inventory flow: receive, stor
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