Q-Express Documents Transport
Fulfillment Operations Management, Administrative Support, Logistics
AmazonCustomerExcellenceSystems(ACES)Specialist,UFG,AmazonNow
“Amazon Customer Excellence Systems (ACES) Specialist, UFG, Amazon Now at Q-Express Documents Transport. Skills: Process excellence, Continuous improvement, Lean thinking. Manage store improvement plan. Develop culture of continuous improvement”
What You'll Achieve.
Focus on best customer experience; Focus on lowest cost
Industry & Context.
Root cause analysis; Problem solving
Travel to different stores within UAE
What They're Looking For.
Must Have
Bachelor's degree or above, Experience in customer-facing environment, Experience in warehousing, Experience in logistics, Experience in manufacturing, Experience effectively communicating complex concepts, Knowledge of Excel, Proficiency in Excel, Knowledge of SQL, Proficiency in SQL
Nice to Have
Experience with Continuous Improvement, Experience with Six Sigma methodologies, Experience in facilitating training, Experience in training role, Experience in technical training, Experience in performance management, Experience in coaching, Experience in mentoring
What You'll Do.
Manage store improvement plan
Develop culture of continuous improvement
Develop culture of lean thinking
Contribute to Kaizen activities
Facilitate Kaizen activities
Drive implementation of Lean Standard Work
Drive implementation of SOPs
Train all levels in Kaizen activities
Support all levels in Kaizen activities
Disseminate Lean Standard Work principles
Support UFG store implementation Agenda
Manage UFG store implementation Agenda
Take ownership for LSC
Coordinate LSC process improvement activities
Prioritise LSC process improvement activities
Coordinate LSC resources
Prioritise LSC resources
Lead daily GEMBA activities
Solve associate identified barriers
Standardize processes to benchmark standards
Maintain relationships with Process Owners
Maintain relationships with store 3P stakeholders
Create data driven arguments
Follow data driven arguments
Implement Amazon standard solutions
Develop innovative solutions
React to countermeasures
How You'll Work.
Team & Collaboration
Cross-functional teams; Store 3P stakeholders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Process improvement
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