Lago
Retail
AmazonCaseSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Amazon Case Specialist at Lago. Skills: Amazon Seller Central, Amazon Brand Registry, Strategic Account Services, case management, project management. Prepare content for submission to Amazon using internal processes to generate Inventory flat files. Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date”
What You'll Achieve.
Meet or exceed the expected volume of approximately 125 cases submitted post-training
Industry & Context.
resolve any issues that may arise during the content publication process; driving toward clarity and solutions
What They're Looking For.
Must Have
Minimum of 1-3 years of Amazon Seller Central or Amazon experience, Bachelor’s degree or an equivalent combination of education and experience required, Familiarity with Amazon Brand Registry and Strategic Account Services, and the process of escalating cases to the appropriate teams at Amazon, Experience with image submissions in bulk through Amazon’s bulk image upload tool, Understanding of case creation through Amazon’s self-help tool, Partial and full updates through Amazon’s Add Product via Upload tool, project management experience that will allow the candidate to simultaneously communicate with Amazon and meet strict deadlines, Listening ability to understand assignments, take notes, and complete projects in an efficient and timely manner, Flexible and able to can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions, computer proficient with Google and Microsoft Office Suite, specifically Google Sheets, Google Docs, Outlook, Word, Excel, and SharePoint, Incorporate feedback and take direction well
What You'll Do.
Prepare content for submission to Amazon using internal processes to generate Inventory flat files
Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate
complete and up-to-date
Submit category-specific updates to the Amazon marketplace using Inventory Flat Files
Submit cases to resolve any issues that may arise during the content publication process
Escalate cases to Strategic Account Services (Issue Resolution team)
Assist with submissions and issue resolution via partner-owned Seller Central accounts
Monitor submissions and provide thorough updates in our project management software
Maintain an internal tracking system used to track live submissions
Stay up-to-date with Amazon's product data management and syndication policies
How You'll Work.
Team & Collaboration
Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines; Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners
Communication Scope
Communicate regularly with project stakeholders and segment leaders; communicate any changes or updates to internal teams and external partners
Process & Methodology
project management experience that will allow the candidate to simultaneously communicate with Amazon and meet strict deadlines, Monitor submissions and provide thorough updates in our project management software, Maintain an internal tracking system used to track live submissions
Full Job Description
Role: Amazon Case Specialist Hours: 9am - 5pm Pacific Standard Time USD Salary: Negotiable based on experience The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform. **Key Responsibilities:** * Prepare content for submission to Amazon using internal processes to generate Inventory flat files. * Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date. * Submit category-specific updates to the Amazon marketplace using Inventory Flat Files. * Under the direction of the team lead, submit cases to resolve any issues that may arise during the content publication process. Meet or exceed the expected volume of approximately 125 cases submitted post-training. * Escalate cases to Strategic Account Services (Issue Resolution team). * Assist with submissions and issue resolution via partner-owned Seller Central accounts. * Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines. * Monitor submissions and provide thorough updates in our project management software. * Maintain an internal tracking system used to track live submissions. * Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners. **Requirements** * Minimum of 1-3 years of Amazon Seller Central or Amazon experience. * Bachelor’s degree or an equivalent combination of education and experience required. * Familiarity with Amazon Brand Registry and Strategic Account Services, and the process of escalating cases to the appropri
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